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Yasmena Serag

Customer Service & Social Media Moderation at Fragrain

Giza, Giza, Egypt

Work Experience

  • Customer Service & Social Media Moderation

    Fragrain

    Mar 2023 - Present -1 yr, 2 months

    Egypt

    • Job Details:Respond to customer complaints and inquiries promptly through social media (Facebook, Twitter, Instagram), email, and live chat on Vodafone’s website. Address issues such as billing discrepancies, service disruptions, mobile/data plan queries, and account management. Maintained brand reputation by moderating online interactions, enforcing community guidelines.

  • Sales Outsourcing

    Vodafone Egypt

    Sep 2020 - Dec 2022 -2 yrs, 3 months

    Egypt

      • Education

      • Bachelor's Degree in Accounting

        Cairo University (CU)

        Jan 2019 - Jan 2024 - 5 yr

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