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Yasmeen adel mohamed

Customer service and technical support

Sidi Bishr, Alexandria, Egypt

Work Experience

  • Customer service and technical supportFull Time

    Ux centers

    Feb 2021 - Sep 2021 -7 months

    Egypt , Alexandria

    • Job Details:Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support

  • Customs servicesFull Time

    Mawany office

    Oct 2019 - Dec 2019 -2 months

    • Education Agent - AlexandriaFull Time

      A.l.I American language institution

      Jan 2019 - Oct 2019 -9 months

      • Head managerFull Time

        Ktc for exporting agricultural products

        Jan 2016 - Jan 2018 -2 yrs

          • Education

          • Bachelor's Degree in Financial studies and Customs department

            faculty of commerce english section

            Jan 2020 

          • High School - Thanaweya Amma

            Mohamed Korayem Language School

            Jan 2013 

          Skills

          • Communication
          • Customer Satisfaction
          • Microsoft Office
          • Data Handling

          Languages

          • Arabic

            Fluent

          • English

            Advanced

          Training & Certifications

          • marketing professional

            american chamber of commerce in Egypt·2020

          • employ-ability skills track

            aspire training solutions·2020
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