Yash Shetty

Operations Executive

• Job Details:Acted as a key liaison between clients and internal teams, managing communications, resolving queries, and ensuring service excellence. Supported top-level executives as a personal assistant, handling calendar management, travel arrangements, meeting coordination, and confidential correspondence. Assisted in HR operations including onboarding, employee documentation, leave tracking, payroll coordination, and maintaining HRIS data accuracy. Maintained client and employee records using tools like Salesforce, SAP, and Google Workspace, ensuring efficient workflow and data integrity. Coordinated cross-departmental activities to streamline internal processes and enhance client service delivery. Prepared reports, executive briefings, and business presentations to support leadership and client engagements. Managed office operations, vendor coordination, and logistical support for smooth daily functions. Ensured adherence to UAE labor laws and compliance requirements across HR and administrative functions. Supported internal reporting (MIS/KPIs), analyzed data trends, and contributed to process improvement initiatives. Delivered high standards of communication and professionalism across client-facing and internal interactions.

Customer Success Advisor

• Job Details:Provided customer support via live chat, voice calls, and emails, ensuring fast and accurate resolution of user issues. Handled payment integration troubleshooting for SumUp devices and merchant accounts, guiding users through setup and technical issues. Supported KYC (Know Your Customer) onboarding by verifying documents and ensuring compliance with internal and legal requirements. Followed AML (Anti-Money Laundering) procedures to monitor and flag suspicious activities as per financial regulations. Assisted customers with POS system setup, card reader pairing, payment processing, and hardware-related issues. Delivered high-quality support for card reader functionality, connectivity issues, and transaction troubleshooting. Collaborated with internal teams to escalate and resolve technical or account-related problems efficiently. Maintained detailed case logs using tools like Salesforce, Zendesk, and Freshdesk. Reconciled client data and portfolios while ensuring accuracy in financial reporting using Excel. Provided administrative support, including scheduling team meetings, organizing compliance reports, and coordinating with senior management.