Basic Info

Yara Mitkees

2 years

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

Operations officer at Mega Investment Securities

Experience Details

Operations officer

Operations/Management

Experienced (Non-Manager)

Actually as a operation assistant for the operations managers we do help all other departments like book keeping, accounting, brooking & trading departments in running work smoothly we are the main chain that connects all departments , meeting clients and writing orders and registering on data base & system , archiving and approving checks & collecting all day by day data and sending it to the CEO.


Company Details

Mega Investment Securities

Giza, Egypt

More than 1000 employees

Capital Markets , Internet/E-commerce

https://www.mega-investments.com/megawebapp/Default.aspx

Feb 2017 to present (6 months)
Customer Service Employer at Orange

Experience Details

Customer Service Employer

Customer Service/Support

Experienced (Non-Manager)

I worked there as a call center agent handling all customer calls about all types of services about network or cell phones and their escalations too, i learned how to handle angry customer and be patient and how to deal with calmness and the customer is always right and there is a reason behind his anger and how to close the call with them with 100% solved problems.


Company Details

Orange

Giza, Egypt

More than 1000 employees

Telecommunications

N/A

Aug 2015 to Feb 2016 (6 months)

Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Faculty of commerce english section cairo university, Egypt

Not specified

Accounting, banking, management, auditing, insurance

N/A

Faculty of commerce english section cairo university
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

orouba language school

Egypt

2011

A / Excellent / 85 -100%

N/A

orouba language school
2011

Training and Courses

Training/Course Details

Communication Techniques

Aug 2015

IMI

How to handle customers specially angry ones, voice tone, paying attention, listening carefully.

This profile is fresh!
Last update 11 days ago.

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Profile Skills and Keywords

AccountingAdaptiveArabicBankingBanksCapital MarketsCommunication TechniquesCommunicatorCreativityCustomer ServiceCustomer Service EmployerE-commerceEnglishFlexibleHRImmigrationInternetLeaderManagementMicrosoft ExcelMicrosoft OfficeMicrosoft WordMultinationalOperationOperationsOperations OfficerPRProblem SolverPsychologySalesSocialSocializingSupportSwitzerlandTelecommunicationsTravelling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Intermediate

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: High

:

3-5 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

Customer service

Customer service

: Advanced

: High

:

Less than 1 year

Operations

Operations

: Intermediate

: Medium

:

Less than 1 year

Sales

Sales

: Intermediate

: Little

:

Less than 1 year

Key Skills

Leader, Communicator, Problem Solver, Flexible / Adaptive, Social

Online Presence

https://www.facebook.com/yaraa.mitkees

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