Basic Info

Yara Abdelalim

3 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

HR Recruiter at BDO Esnad

Experience Details

HR Recruiter

Human Resources

Entry Level

1. Creating my own pool of candidates and collecting data
2. Conducting phone & face to face interviews
3. Massive hiring for Vodafone International Services (Vodafone UK, Vodafone Ireland and Enterprise)
4. Massive hiring for other off shoring accounts
5. Following up with the applicants through the hiring process
6. Orienting applicants before the interview and after acceptance


Company Details

BDO Esnad

Cairo, Egypt

101-500 employees

Human Resources

http://www.bdoesnad.com/

Oct 2015 to present (1 year 6 months)
International account advisor at Vodafone UK

Experience Details

International account advisor

Customer Service/Support

Entry Level

1. Assisting British customers with their inquiries, problems & handling complaints
2. Documenting each call’s query on the account and the action taken to assist the customer
3. Making sure that the customers are satisfied by following the company’s policy and guaranteeing customer satisfaction at the same time
4. Handled tasks in the team to manage team performance and improve number
5. Quality coaching: Listening to recorded calls, and advising each one with specific steps to do in order to improve their performance and call quality


Company Details

Vodafone UK (multinational)

Smart Village, Egypt

N/A

Telecommunications

http://www.vodafone.com.eg/vodafoneportalWeb/en/myWorld_mainPage

Sep 2013 to Oct 2015 (2 years 1 month)
International account advisor (intern) at Vodafone UK

Experience Details

International account advisor (intern)

Customer Service/Support

Student

N/A


Company Details

Vodafone UK (multinational)

6th of October City, Egypt

More then 1000 employees

Telecommunications

N/A

Jul 2012 to Sep 2012 (2 months)

Achievements


The company I work for now "Vodafone UK" have awarded me an Engraved Glass Award for my outstanding performance in a very short time. Graduation Project's personal Grade: Excellent Our Graduation Project took the first place over the Public relations and marketing department.

Education

BA in Mass Communication

Education Details

BA

Mass Communication, Public Relations & Marketing

mass communication, Egypt

B / Very Good / 75 - 85%

Public Relations and Advertising.

N/A

mass communication
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

The Egyptian International School

Egypt

2009

B / Very Good / 75 - 85%

N/A

The Egyptian International School
2009

Training and Courses

Training/Course Details

International account advisor

Sep 2012

Vodafone UK

N/A

Training/Course Details

Human Resources

Jul 2014

NGC Academy

A diploma in Human Resources certified from Cairo University and the Egyptian ministry of foreign affairs.

This profile is fresh!
Last update 20 days ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAdvertisingArabicCommunicatorCustomer ServiceCustomer SupportDetails-orientedEffective Team WorkEnglishFrenchHR RecruiterHuman ResourcesInteractiveInternational Account AdvisorMass CommunicationPresenterProfessional AttitudePublic RelationsPublic Relations & MarketingReadingSelf ConfidenceSupportSupportiveTelecommunicationsVodafone UK

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Fields of Expertise

Customer support

Customer support

: Expert

: Extreme - I love it!

:

1-3 years

Human resources

Human resources

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Administration

Administration

: Little knowledge

: High

:

Less than 1 year

Advertising

Advertising

: Little knowledge

: High

:

Less than 1 year

Key Skills

Communicator, Presenter, Details-oriented, Interactive, Supportive

Online Presence

https://www.facebook.com/yara.abdelalim

Like Yara`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Yara's full profile and find more great talent and professionals to join your team.