Basic Info

Name: Yara Abdelalim

Professional Experience: 3 years

Location: Cairo, Egypt

Highest Education: Bachelor's Degree

Career Level: Entry level

Work Experience

HR Recruiter at BDO Esnad

Experience Details

Job Title: HR Recruiter

Job Role: Human Resources

Career Level: Entry Level

Job Details: 1. Creating my own pool of candidates and collecting data
2. Conducting phone & face to face interviews
3. Massive hiring for Vodafone International Services (Vodafone UK, Vodafone Ireland and Enterprise)
4. Massive hiring for other off shoring accounts
5. Following up with the applicants through the hiring process
6. Orienting applicants before the interview and after acceptance

Company Details

Name: BDO Esnad

Location: Cairo, Egypt

Size: 501-1000 employees

Industries: Human Resources

Website: http://www.bdoesnad.com/

Jul 2015 to present (2 years)

International account advisor at Vodafone UK

Experience Details

Job Title: International account advisor

Job Role: Customer Service/Support

Career Level: Entry Level

Job Details: 1. Assisting British customers with their inquiries, problems & handling complaints
2. Documenting each call’s query on the account and the action taken to assist the customer
3. Making sure that the customers are satisfied by following the company’s policy and guaranteeing customer satisfaction at the same time
4. Handled tasks in the team to manage team performance and improve number
5. Quality coaching: Listening to recorded calls, and advising each one with specific steps to do in order to improve their performance and call quality

Company Details

Name: Vodafone UK (multinational)

Location: Smart Village, Egypt

Size: More than 1000 employees

Industries: Telecommunications

Website: http://www.vodafone.com.eg/vodafoneportalWeb/en/myWorld_mainPage

Sep 2013 to Jul 2015 (1 year 10 months)

International account advisor (intern) at Vodafone UK

Experience Details

Job Title: International account advisor (intern)

Job Role: Customer Service/Support

Career Level: Student

Job Details: N/A

Company Details

Name: Vodafone UK (multinational)

Location: 6th of October City, Egypt

Size: More then 1000 employees

Industries: Telecommunications

Website: N/A

Jul 2012 to Sep 2012 (2 months)

Achievements

See Achievements

Other achievements in school, university, sports, etc...
The company I work for now "Vodafone UK" have awarded me an Engraved Glass Award for my outstanding performance in a very short time. Graduation Project's personal Grade: Excellent Our Graduation Project took the first place over the Public relations and marketing department.