Basic Info

Yara El Nahal

5 years

Cairo, Egypt

Master's Degree

Experienced

Work Experience

Marketing Research Executive at GfK

Experience Details

Marketing Research Executive

Marketing/PR/Advertising , Analyst/Research

Experienced (Non-Manager)

•Communicating with clients to understand and document the business objectives

•Briefing supervisors and interviewers

•Conducting quantitative surveys, which may involve field and interviewing respondents in different sectors (Automotive, Building and construction, Banking and Finance, U&A, Pharmaceutical & Medical), have conducted a number of syndicated financial studies as well. Also, I have participated in a number of Qualitative surveys (Preparing the content analysis through transcripts and preparing the final report design) and have done a number of multi country studies in the Middle East.

•Designing or assisting in the development of questionnaires and guiding to ensure the necessary data is captured

•Formulating analysis plans.

•Monitoring the progress of research projects.

•Writing detailed reports and presenting results.

•Advising clients/senior management on how to best use research findings.


Company Details

GfK (multinational)

Cairo, Egypt

51-100 employees

Market Research

http://www.gfk.com/Pages/default.aspx

Sep 2012 to present (4 years 3 months)
Quality Coach at Telepreformance

Experience Details

Quality Coach

Quality

Experienced (Non-Manager)

•Responsible for Monitoring Agent quality on a daily, weekly and monthly basis.

•Develop and maintain Quality reports at Agent, team and call center levels.
•Assist in developing and streamlining Quality procedures.
•Communicate with and support Quality and Training Manager, Operations Manager, Supervisors, Leads, and employees; this includes general collaboration and troubleshooting.
•Participate and contribute to company projects and developmental meetings.
•Coach agents on a daily, weekly and monthly basis for the purpose of Quality improvement.
•Provide written and verbal feedback to agents on all completed evaluations.
•Support the Quality team.
•Attend calibration calls as required.
•Spend time in Agent role as required.
•Assist with special projects and other duties as assigned.
Extra Tasks:
•Participated in the Second interviews to recruit new agents.


Company Details

Telepreformance (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

http://www.teleperformance.com/en-us/

May 2010 to Sep 2012 (2 years 4 months)
English Instructor at Berlitz

Experience Details

English Instructor

Education/Teaching, Training/Instructor

Entry Level

•Teaching students the English language from level 1 to 4.
•Providing students with the basic ideas of Marketing.
•Teaching them how to create their CV’s and how to act during an interview.
•Was responsible for final examinations: Both oral and written English. As well as for interviewing them.


Company Details

Berlitz (multinational)

Cairo, Egypt

501-1000 employees

Education

http://www.berlitz.com/

Jan 2010 to Apr 2010 (3 months)

Education

Bachelor's Degree in Languages

Education Details

Bachelor's Degree

Languages

Ain Shams University, Egypt

B / Very Good / 75 - 85%

Major English Language: Novel, Literature, Translation, Drama , Poetry, Philosophy, Writing essays. Secondary Language: Italian.

N/A

Ain Shams University
2006 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ramses College for Girls

Egypt

2005

A / Excellent / 85 -100%

N/A

Ramses College for Girls
2005

Certifications

Certificate details

Achievement in Sales and Marketing

Apr 2013

A out of A

http://N/A

N/A

American University in Cairo (AUC)

This certificate included studying Principles of Marketing, Consumer Behavior and Professional Selling Skills.

Certificate details

Foundation Certificate in Marketing Certificate

Dec 2013

A- out of A

http://N/A

N/A

American University in Cairo (AUC)

This certificate included studying Marketing Research and Contemporary Management.

Training and Courses

Training/Course Details

Italian Language

May 2006

Istituto Italiano di Culture,

•Attended the Italian course level 2. •Studied a conversation course offered by the center

Training/Course Details

Computer Skills (ICDL)

Dec 2008

CDH center

Learn the basic of Microsoft office.

Training/Course Details

Banking

May 2009

Cairo University

•Attended the “Training for Employment” course in banking operations held by The Egyptian Banking Institution, April 2009.

Training/Course Details

Communication Skills

Aug 2009

EDU Program

• Successfully passed the EDU Egypt Voice Training Program, which included Grammar Essentials, Accent Neutralization, Personal Effectiveness, Soft Skills, Culture Sensitization, Customer Service, Call Etiquette, BPO Basics, Business Communication, MS Office (Word, Excel, and PowerPoint), Internet Browsing, Typing Skills, Numerical Abilities, Attention to Details, Memory and Searching Skills and Email Writing. (August, 2009)

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Achievement In Sales And MarketingArabicBankingBerlitzCommunication SkillsComputer Skills (ICDL)EducationEnglishEnglish InstructorFoundation Certificate In Marketing CertificateFrenchGfKInstructorItalianItalian LanguageLanguagesMarket ResearchMarketingMarketing ResearchMarketing Research ExecutiveQuality AssuranceQuality CoachQuality ControlReadingResearchTelecommunicationsTelepreformanceTraveling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Italian

Italian

: Beginner

: Beginner

: Beginner

: Beginner

Fields of Expertise

Quality Coach

Quality Coach

: Intermediate

: Medium

:

1-3 years

Marketing Research

Marketing Research

: Intermediate

: Extreme - I love it!

:

1-3 years

Instructor

Instructor

: Beginner

: Little

:

Less than 1 year

Online Presence

https://www.facebook.com/yara.ibrahim.524?ref=tn_tnmn

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