Yara Ibrahim El Nahal

Senior research exectiveFull Time

• Job Details:• Working on Business Development for FMCG clients. • Project manager handling a number of projects for different Global FMCG clients. • Conducted Research studies in Tunisia & Dubai. • Monitoring and following up on the progress of research projects. • Writing detailed reports and presenting quantitative research findings to client • Working with a number of global clients; Nestle, Lactalis, Lorenz, Egypt Foods, SC Johnson, Beyti, Americana ….etc.

Marketing Research ExecutiveFull Time

• Job Details:•Communicating with clients to understand and document the business objectives •Briefing supervisors and interviewers •Conducting quantitative surveys, which may involve field and interviewing respondents in different sectors (Automotive, Building and construction, Banking and Finance, U&A, Pharmaceutical & Medical), have conducted a number of syndicated financial studies as well. Also, I have participated in a number of Qualitative surveys (Preparing the content analysis through transcripts and preparing the final report design) and have done a number of multi country studies in the Middle East. •Designing or assisting in the development of questionnaires and guiding to ensure the necessary data is captured •Formulating analysis plans. •Monitoring the progress of research projects. •Writing detailed reports and presenting results. •Advising clients/senior management on how to best use research findings.

Quality Coach Full Time

• Job Details:•Responsible for Monitoring Agent quality on a daily, weekly and monthly basis. •Develop and maintain Quality reports at Agent, team and call center levels. •Assist in developing and streamlining Quality procedures. •Communicate with and support Quality and Training Manager, Operations Manager, Supervisors, Leads, and employees; this includes general collaboration and troubleshooting. •Participate and contribute to company projects and developmental meetings. •Coach agents on a daily, weekly and monthly basis for the purpose of Quality improvement. •Provide written and verbal feedback to agents on all completed evaluations. •Support the Quality team. •Attend calibration calls as required. •Spend time in Agent role as required. •Assist with special projects and other duties as assigned. Extra Tasks: •Participated in the Second interviews to recruit new agents.