Basic Info

Name: Yara El Nahal

Professional Experience: 5 years

Location: Cairo, Egypt

Highest Education: Master's Degree

Career Level: Experienced

Work Experience

Senior research exective at TNS Global market research

Experience Details

Job Title: Senior research exective

Job Role: Marketing/PR/Advertising

Career Level: Experienced (Non-Manager)

Job Details: • Working on Business Development for FMCG clients.
• Project manager handling a number of projects for different Global FMCG clients.
• Conducted Research studies in Tunisia & Dubai.
• Monitoring and following up on the progress of research projects.
• Writing detailed reports and presenting quantitative research findings to client
• Working with a number of global clients; Nestle, Lactalis, Lorenz, Egypt Foods, SC Johnson, Beyti, Americana ….etc.

Company Details

Name: TNS Global market research (multinational)

Location: Cairo, Egypt

Size: More than 1000 employees

Industries: Market Research

Website: http://www.tnsglobal.com/

May 2014 to present (3 years 2 months)

Marketing Research Executive at GfK

Experience Details

Job Title: Marketing Research Executive

Job Role: Marketing/PR/Advertising , Analyst/Research

Career Level: Experienced (Non-Manager)

Job Details: •Communicating with clients to understand and document the business objectives

•Briefing supervisors and interviewers

•Conducting quantitative surveys, which may involve field and interviewing respondents in different sectors (Automotive, Building and construction, Banking and Finance, U&A, Pharmaceutical & Medical), have conducted a number of syndicated financial studies as well. Also, I have participated in a number of Qualitative surveys (Preparing the content analysis through transcripts and preparing the final report design) and have done a number of multi country studies in the Middle East.

•Designing or assisting in the development of questionnaires and guiding to ensure the necessary data is captured

•Formulating analysis plans.

•Monitoring the progress of research projects.

•Writing detailed reports and presenting results.

•Advising clients/senior management on how to best use research findings.

Company Details

Name: GfK (multinational)

Location: Cairo, Egypt

Size: 51-100 employees

Industries: Market Research

Website: http://www.gfk.com/Pages/default.aspx

Sep 2012 to May 2014 (1 year 8 months)

Quality Coach at Telepreformance

Experience Details

Job Title: Quality Coach

Job Role: Quality

Career Level: Experienced (Non-Manager)

Job Details: •Responsible for Monitoring Agent quality on a daily, weekly and monthly basis.

•Develop and maintain Quality reports at Agent, team and call center levels.
•Assist in developing and streamlining Quality procedures.
•Communicate with and support Quality and Training Manager, Operations Manager, Supervisors, Leads, and employees; this includes general collaboration and troubleshooting.
•Participate and contribute to company projects and developmental meetings.
•Coach agents on a daily, weekly and monthly basis for the purpose of Quality improvement.
•Provide written and verbal feedback to agents on all completed evaluations.
•Support the Quality team.
•Attend calibration calls as required.
•Spend time in Agent role as required.
•Assist with special projects and other duties as assigned.
Extra Tasks:
•Participated in the Second interviews to recruit new agents.

Company Details

Name: Telepreformance (multinational)

Location: Cairo, Egypt

Size: More then 1000 employees

Industries: Telecommunications

Website: http://www.teleperformance.com/en-us/

May 2010 to Sep 2012 (2 years 4 months)

English Instructor at Berlitz

Experience Details

Job Title: English Instructor

Job Role: Education/Teaching, Training/Instructor

Career Level: Entry Level

Job Details: •Teaching students the English language from level 1 to 4.
•Providing students with the basic ideas of Marketing.
•Teaching them how to create their CV’s and how to act during an interview.
•Was responsible for final examinations: Both oral and written English. As well as for interviewing them.

Company Details

Name: Berlitz (multinational)

Location: Cairo, Egypt

Size: 501-1000 employees

Industries: Education

Website: http://www.berlitz.com/

Jan 2010 to Apr 2010 (3 months)

Education

Bachelor's Degree in Languages

Ain Shams University

2006 - 2009

High School - Thanaweya Amma

Ramses College for Girls

2005

Certifications

Achievement in Sales and Marketing

Apr 2013

Certificate details

Certificate Name: Achievement in Sales and Marketing

Date Awarded: Apr 2013

Score: A out of A

Result URL: http://N/A

Result ID: N/A

Organization Issuing Certificate: American University in Cairo (AUC)

Description: This certificate included studying Principles of Marketing, Consumer Behavior and Professional Selling Skills.

Foundation Certificate in Marketing Certificate

Dec 2013

Certificate details

Certificate Name: Foundation Certificate in Marketing Certificate

Date Awarded: Dec 2013

Score: A- out of A

Result URL: http://N/A

Result ID: N/A

Organization Issuing Certificate: American University in Cairo (AUC)

Description: This certificate included studying Marketing Research and Contemporary Management.

Training and Courses

Italian Language at Istituto Italiano di Culture,

May 2006

Training/Course Details

Training Name: Italian Language

Date: May 2006

Institution: Istituto Italiano di Culture,

Description: •Attended the Italian course level 2. •Studied a conversation course offered by the center

Computer Skills (ICDL) at CDH center

Dec 2008

Training/Course Details

Training Name: Computer Skills (ICDL)

Date: Dec 2008

Institution: CDH center

Description: Learn the basic of Microsoft office.

Banking at Cairo University

May 2009

Training/Course Details

Training Name: Banking

Date: May 2009

Institution: Cairo University

Description: •Attended the “Training for Employment” course in banking operations held by The Egyptian Banking Institution, April 2009.

Communication Skills at EDU Program

Aug 2009

Training/Course Details

Training Name: Communication Skills

Date: Aug 2009

Institution: EDU Program

Description: • Successfully passed the EDU Egypt Voice Training Program, which included Grammar Essentials, Accent Neutralization, Personal Effectiveness, Soft Skills, Culture Sensitization, Customer Service, Call Etiquette, BPO Basics, Business Communication, MS Office (Word, Excel, and PowerPoint), Internet Browsing, Typing Skills, Numerical Abilities, Attention to Details, Memory and Searching Skills and Email Writing. (August, 2009)