Yara Alaa Sliem

Operation Account ManagerFull Time

• Job Details:Operate as the lead point of contact for any and all matters specific to customers and outsourcing/ backup staff. • Respond to all received requests related to hiring process for outsourcing/backup staff by mail or phone calls and forward them accordingly to Operation Manager. • Respond to all replacement requests received from clients and report them to direct manager and the recruitment to start the replacement process. • Set a monthly plan of backup presence and allocation at the beginning of each month and report them to direct manager. • Receive all outsourcing/backup team requests, solve any problem related to their work and report them to direct manager. • Send backup team monthly attendance sheet/ Transportation to finance in order to administrate payroll. • Set a periodically performance review plan to ensure customer and employee satisfaction. • Conduct semiannual/annual meetings with client, employee and with cooperation to ensure the process of performance appraisal. • Follow up on training process to ensure backup team are getting all training courses needed for improvement according to market trends. • Reporting any financial changes on outsourcing salaries monthly to Operation Manager