Yara Ziad

Customer Service AdministratorFull Time

• Job Details:• Answer all incoming calls, responds to inquiries, takes messages and screens and directs phone calls in a professional manner. • Collaborate with management teams to stay updated on new products, and policies. • Record customer information within the CRM database. • Engage with clients in a friendly and professional manner while actively listening to their concerns. • Resolve customer concerns/complaints using a professional approach. • Conduct follow up calls when needed. • Greet, assist and direct candidates/new hires/visitors and clients to the appropriate staff member. • Assist with office logistics including mail correspondence and meeting arrangements. • Maintain the visitor sign-in – Log sheet and a general filing system of correspondence, contacts and deliveries. • Performs general clerical duties including but not limited to filing, photocopying, and mailing as required. • Handle the staff stationaries and purchase requests. • Assist with the meeting room bookings. • Demonstrate a high level of professionalism in dealing with confidential and sensitive issues. • Handle administrative duties. • Perform tasks and other administrative projects as assigned. • Ad Hoc/other assigned admin as assigned by the top management.