Yara Mohamed Salem

Teacher/ Academic CoordinatorFull Time

Customer Care and Account ManagerFull Time

• Job Details:o Consumer Liaison o Responsible for negotiating changes in cost, condition, and schedule of consumer flights, hotel accommodations, and Event Sales. o Pre Packaged Vacations Agent o Scheduled, booked and sold packaged vacation getaways to new and returning consumers. o Sales

Customer Care and Account ManagerFull Time

• Job Details:o Customer Care and Account Manager o Was responsible for inbound call management, account and payment processing for a 42,000 daily circulation newspaper. o Assisted in day to day processing of all categories of subscriber activity o Worked across multiple departments. Assisted in day to day processing of all categories of subscriber activity. Worked across multiple departments. For example covered the receptionist position, forwarded calls accordingly, forwarded incomers to perspective offices. Outward facing Customer Care experience. Trained new colleagues on the system in place. On the procedure of taking the calls and the data input. o Outward facing Customer Care experience. o Data Entry o Payment processing o Subscriber Account Management o Multi-Site and Publication responsibility o Worked closely with Independent Contract labor force, Internal and External customer base. o Retention o Managed outbound sales initiatives and win back campaigns. o Engaged at risk subscribers to prevent subscription lapses o Met nightly call volume, and revenue goals.