Yara Sherif Kunswa
Subject Matter Expert Management at Amazon
New Cairo, Cairo, EgyptWork Experience
Resolution SpecialistFull Time
Aug 2024 - Present -11 months
Egypt , Cairo
- Job Details:Managed and resolved complex system issues, ensuring a smooth customer experience and maintaining high satisfaction levels. Leveraged advanced problem-solving skills to address and troubleshoot technical challenges, contributing to a more efficient operational workflow. Developed and maintained reports to track system performance metrics, facilitating data-driven decision-making and strategic planning. Collaborated with cross-functional teams to implement process improvements, enhancing overall system performance and user experience.
Customer AssistantFull Time
Aug 2023 - Aug 2024 -1 yr
Egypt , Cairo
- Job Details:Customer service representative for both English and Arabic customers also both chats and calls skills .
Education
Bachelor's Degree in Computer science
Ain Shams University (ASU)Jan 2024
High School - Thanaweya Amma
El-Sayeda Khadija Experimental Language schoolJan 2020
Activities
Android Developer at Amit
Student Activity
Aug 2022 - Sep 2022 -1 month
trainee at ASU career centers
Student Activity
Aug 2022 - Sep 2022 -1 month
Languages
Arabic
FluentEnglish
FluentGerman
Intermediate
Training & Certifications
Android development
AMIT Institue·2022Career and self improvement
ASU Career Center Ain shams university·2022Web development
Ain shams university·2021