Yara Kamel

Customer ServiceFull Time

• Job Details:1. Handling customer inquiries, resolving complaints, and providing information about products and services. 2. Respond to customer inquiries via phone, chat, and social media in a timely and professional manner. 3. Handle Customer comments and messages in Arabic and English on social platforms 4. Resolve customer complaints and issues efficiently and to the customer's satisfaction. 5. Provide detailed information about products and services. 6. Process orders, returns, and exchanges. 7. Maintain accurate records of customer interactions and transactions. 8. Follow up with customers to ensure their issues are resolved. 9. Collaborate with other departments to resolve complex issues. 10. Identify and escalate priority issues to the appropriate channels. 11. Continuously update knowledge of company products, services, and policies. 12. Achieve and maintain required performance metrics and standards. 13. Communicates with operation team to solve customer problems 14. Confirming purchasing orders on system

Operation administratorFull Time

Sales & Marketing ExecutiveFull Time