Yara Atef Moussa

Customer Experience Lead Cross functioning as “Product development/management “Full Time

• Job Details:UX or workflows creation for all products, services, and digital solutions “Apps, ERP and Chatbot. Agile product management and development. Organizing, managing internal audits according to audit plans, and conducting investigations on irregularities and errors. Designing training courses programs or sessions with appropriate instructional procedures or methods. Ensure technical support to operation to keep customers satisfied with the business’s products and guide project teams on technology strategy. Creation of user stories, personas, acceptance criteria, and communicate effectively with designers to deliver unrivaled user experience throughout the digital solutions. Contributing to planning all releases based on road-map strategy in the definition of sprint and product backlog priority. Consolidating requirements from different stakeholders then tracking progress and communicating development status to all stakeholders. Continuous review of business needs, updating priorities, outlining milestones and deliverables, and identifying risks. Building a customer experience department that’s main goal is to provide personally tailored concierge service. Creating policies and procedures that optimize the customer experience and make sure the team works with clear OKRs