
Yara Galal Sarhan
Export Specialist at International Trade Office
Glim, Alexandria, EgyptWork Experience
Export SpecialistFull Time
- Job Details:I start from the moment our clients sent us inquiry about the product with the specifications needed, then we check with our plant the quantity and specs we have after doing a quality test with all specifications , after that we send our clients our offer with the best profit to our company, I then go into negotiations with our clients on prices sometimes even doing auctions on Ariba platform, then when we settle on agreement we receive Purchase order , and from our end we send our Performa invoices after going through all terms and conditions with our clients, then we check with shipping lines the availability of vessels with best rate and delivery time , then we proceed with the bookings, we then open Nafeza Platform , to submit all details after writing down Commercial Invoices, afterwards we check everything with our pland with loading orders and shipping marks , sending all drafts to our client, after wards we proceed with payment terms that differs from one client to the other ,after loading our goods we make sure we track our shipments till it reach safely to our client and receiving the feedback as well .
Customer Support AdvisorFull Time
vodafone uk
Dec 2021 - Dec 2023 -2 yrs
Egypt , Alexandria
- Job Details:customer care services as technical support and problem solver handling technical and billing queries
Chemical EngineerInternship
alexandria petroleum company
Jul 2021 - Aug 2021 -1 month
Egypt
- Job Details:Introduction to heat exchangers and its types
Chemical EngineerInternship
AMOC
Jul 2017 - Aug 2017 -1 month
- Job Details:Introduction to mineral oil using vacuum distillation technology
Education
masters of business and administration (MBA) in accounting
Arab Academy for Science, Technology and Maritime Transport (AAST)Jan 2023 - Jan 2025 - 2 yr
Bachelor's Degree in engineering
faculty of engineering Alexandria universityJan 2022
Activities
Organization Development at funoon al khayr
Volunteering
Feb 2022 - Present -3 yrs, 5 months
Organization Development at N-MOLE
Volunteering
Mar 2017 - Present -8 yrs, 4 months
Organization Development at Jannah crew
Volunteering
Jan 2014 - Present -11 yrs, 6 months
Organization Development at Sunaa-Alhayah.
Volunteering
Apr 2018 - Aug 2022 -4 yrs, 4 months
Achievements
Export Operations & Client Management: Handled end-to-end export operations, ensuring compliance with client and international trade requirements. Built strong client relationships, ensuring satisfaction and repeat business. Resolved client issues promptly to maintain trust and partnerships. Logistics & Cost Management: Negotiated cost-effective logistics contracts and ensured timely deliveries. Calculated costs and profit margins for optimal profitability. Financial Reporting: Prepared financial reports and maintained accurate export records. Documentation & Compliance: Managed export documentation, ensuring accuracy and compliance with regulations. Market Analysis & Negotiation: Negotiated pricing with clients and analyzed market conditions for competitive positioning. Coordination: Collaborated with teams and clients to track shipments and resolve issues. Coordinated with shipping lines for optimal rates and timelines.
Skills
- Engineering
- Technical Presentations
- Team Work
- Microsoft Powerpoint
- fast learner
- Chemical engineer
- Supply Chain
- Microsoft Word
- Communication
- English Translation
Languages
Arabic
FluentEnglish
AdvancedFrench
Intermediate
Training & Certifications
OSHA diploma
OSHA·2022rotary equipment in oil and gas
SPE international·2021Unit operations intern at ANRPC
ANRPC·2021chemical engineer intern at Egyptian Project Operations & Maintenance (EPROM)
Egyptian Project Operations & Maintenance (EPROM)·2019a chemical engineer at alex petroleum comany introduction to different types of heat exchangers and pipe lines for crude oil refining
Alex. Petroleum company الاسكندرية للبترول·2019Hazard analysis and recommendations when a shutdown at ELAB.
ELAB·2019quality control engineer intern at AMOC
AMOC·2017communication skills
OGS·2016