Yara Eltahawy
Call Center Agent at E-finance
Shebeen Alqanater, Qalubia, EgyptWork Experience
Call Center AgentFull Time
- Job Details:- Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics -Document all call information according to using the "service manager console" system. - Identify customers’ needs, clarify information, research every issue and provide solutions •
Sales Real EstateFull Time
- Job Details:Real estate sales, even with less than one year of experience in the sales field, I have achieved over 1000000 pounds of potential new sales with my previous employer. my excellent communication and negotiation skills.
enterpreneurship traineeInternship
TIEC
Jul 2019 - Aug 2019 -1 month
- Job Details:I was the only female team leader within ten teams. Our team won first place for patching the presentation.
Education
Bachelor's Degree in Business Mangement
Benha UniversityJan 2020
Activities
head member relation at positive students
Student Activity
May 2018 - Jan 2021 -2 yrs, 8 months
Achievements
I was the only female team leader within ten teams. Our team won first place for pitching the presentation, application worked to solve a community problem to get into entrepreneurship.
Skills
- Computer Skills
- Teamwork
- Communication
- Microsoft Word
- Presentaion skills
- SWOT Analysis
- Microsoft Office
- Scheduling
- Negotiation
- Microsoft Excel
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Languages
Arabic
FluentEnglish
Intermediate