Yara waleed Elshamy

Contact center agent at Rital Misr for Real Estate Developments

Hadayek Alkobba, Cairo, Egypt

Jul 2019 - Present -6 yrs

Egypt , Alexandria

Maxim Holding

Jul 2015 - Jul 2019 -4 yrs

Egypt , Cairo

Job Details: Manage large amounts of inbound calls in a timely manner.  Handle customer inquiries telephonically.  Provide customers with information about our company and projects.  Follow up customer calls where necessary.  Produce monthly reports about the calls that were sent to sales managers.  Review monthly reports that received from sales managers after the addition of feedbacks.  Prepare media reports (how customers know us) to help the marketing department to take their marketing campaigns.  Working on dead cases.  Split follow-up cases between sales managers equally.

Wasla Outsourcing

Jul 2014 - Oct 2014 -3 months

Egypt , Cairo

Job Details: Provide information about products and services  Take orders, determine charges, and oversee billing or payments  Review or make changes to customer accounts  Identifying appropriate products and services to meet the full range of customer needs.  Responsible for ensuring KPI goals are met and/or exceeded on a daily , weekly, monthly , quarterly , and yearly basis as set up by Manager.  Be pro-active with customer requests in terms of follow up and escalation.  Action sales escalation queries and complaints in line with departmental procedures.  Multitask and adapt to a fast paced environment.

Bachelor's Degree in commerce and business administration
Helwan University
Jan 2014 - Jan 2017 - 3 yr
High School - Thanaweya Amma
Safia Zaghloul Language School
Jan 2013