Yara Ahmed Eljanainy
Customer Service Representative & Assistant Manager at Orange Telecommunications
Faisal, Giza, EgyptWork Experience
Customer Service Representative & Assistant Manager
Orange Telecommunications
Egypt
- Job Details:Handled customer inquiries and provided high-quality service support. Assisted the branch manager with daily tasks and operations. Supported onboarding and training for new employees. Worked in the home 4G wireless router support team.
Technical Support Representative
Voom Food Delivery Company
- Job Details:Monitored order deliveries and ensured smooth operations. Solved technical issues and adjusted driver assignments when necessary.
Branch Manager and Student Affairs Supervisor
Al Mosandah Higher Institute for Training
Egypt
- Job Details:Managed four branches across Saudi Arabia remotely from the headquarters in Agouza, Egypt. Handled customer inquiries and provided full support to students. Supervised fee collection and coordinated with students for overdue payments. Managed trainer schedules and resolved any trainer or training-related issues. Followed up with potential students, managed new registrations, and updated student records on the institute’s system. Scheduled classes, coordinated with trainers, uploaded class schedules and course materials to the website, and sent them to students. Monitored student progress through exams and grades, supporting them until graduation.
Education
Bachelor's Degree in Business Administration
High Institute of Cooperative and Administrative StudiesJan 2019