Yara abd el hamid Elantably

Content EditorFull Time

• Job Details:- Updating menu content of new & exiting vendors accounts on the system. - Creating new vendors menus on the backend matching the content guidelines. - Writing and translating menu content in both Arabic and English languages for the vendors as pre their requests. - Handling vendors requests daily from 150 to 200 through emails or salesforce requests whether to edit to update or add to the vendor’s menu.

Customer Support AdvisorFull Time

• Job Details:Account Etisalat UAE Chat & Email Team - Handling daily chats/emails/calls from 50 to 80 which includes responding to customers requests about company’s services and providing full information about products. - Using company troubleshooting tools to evaluate technical issues and find appropriate solutions. - Clarified customer issues and determined root cause of problems to resolve products and services complaints. - Following up with customers regarding their concerns and complaints.

Customer Support AdvisorFull Time

• Job Details:Account Etisalat UAE Chat & Email Team - Handling daily chats/emails/calls from 50 to 80 which includes responding to customers requests about company’s services and providing full information about products. - Using company troubleshooting tools to evaluate technical issues and find appropriate solutions. - Clarified customer issues and determined root cause of problems to resolve products and services complaints. - Following up with customers regarding their concerns and complaints.