Yara Alaa

Senior Claims Officer

• Job Details:Leading and mentoring junior claims officers to ensure high-quality claims processing and customer satisfaction. Reviewing complex medical claims and making high-level decisions on approvals and escalations. Implementing process improvements to enhance accuracy, speed, and compliance in claims handling. Collaborating with cross-functional teams to optimize workflow and enhance customer experience. Handling high-value claims and ensuring adherence to company policies and international regulations.

Claim Officer

• Job Details:Processing medical claims for clients worldwide. Responding to customer enquiries accurately and professionally and if necessary, liaising with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction. Participating in departmental medical training to expand knowledge of medical terminology and procedures and to develop comprehensive claims processing skills.

Product Specialist

• Job Details:Developed and executed strategic sales plans to increase market share and brand awareness for Novartis products. Conducted product training sessions for healthcare professionals to enhance understanding of Novartis products. Built and maintained strong relationships with key stakeholders, including doctors and pharmacists. Collaborated with marketing and sales teams to optimize promotional campaigns and drive revenue growth.