YA

Yara Ahmed Nagi

Advisor Customer service at Concentrix

Sheikh Zayed, Giza, Egypt

Work Experience

  • Advisor Customer serviceFull Time

    Concentrix

    May 2023 - Present -2 yrs, 2 months

    Egypt , Giza

    • Job Details:• I provided prompt customer support with professional, patient, and friendly attitude. • My job includes informing the new hires with the company's spacific policies procedures and guidelines while receiving a five-star customer satisfaction rating through voice, chat, and email communications.

  • VideographerInternship

    Dar Elhilal Gate

    Feb 2021 - Nov 2021 -9 months

      • Education

      • Bachelor's Degree in Media

        Cairo University (CU)

        Jan 2020 

      Activities

      • Voice Over Artist at Misr Elkheir Foundation

        Volunteering

        Jun 2021 - Jan 2022 -7 months

      • Radio Announcer at Radio Media Online

        Student Activity

        Sep 2018 - Apr 2019 -7 months

      Achievements

      1.My graduation project won third place in the Arab Media Youth Forum for its second session. It was held by the Faculty of Mass Communication at Cairo University. / 2.First stage on Quarantine Media and Film Festival 2020 by BUE.

      Skills

      • Video Editing
      • Customer Service
      • Videography
      • Photography
      • Adobe Premiere Pro
      • Adobe Audition
      • Microsoft Word
      • Microsoft Powerpoint
      • Microsoft Excel
      • Audio Recording

      Languages

      • Arabic

        Fluent

      • English

        Advanced

      Training & Certifications

      • Digital marketing challenger track

        Udacity·2021

      • VOICE OVER with Reham Hamdy Zidan

        Movart studio·2021

      • Mediatopia 9th Camp \ Sakara, Cairo

        Mediatopia·2018

      • Professional TV presenter

        Training Documentation and Media Production Center - Faculty of Mass Communication - Cairo University·2017
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