YM

Yahya Mohammad

Level 2 Customer Advisor at Foundever

Berlin, Germany

Work Experience

  • Level 2 Customer Advisor

    Foundever

    Germany

    • Job Details:Customer support through inbound and outbound communications via chat, email, and phone. Management of escalated, complex, or sensitive cases to ensure timely and effective resolution. Back-office tasks (documentation, reporting, and maintaining customer databases). Live support to operational teams across EMEA regions.

  • Marketing Research Specialist

    Syriatel Mobile Telecom

    Syria

    • Job Details:Design and development of questionnaires, and research objectives. Conduct of training sessions to the telemarketing team on research purposes and methods. Monitoring of telemarketing calls during the data collection to ensure adherence to research standards. Data analysis via statistical software (e.g., QPSMR, SPSS). Presentation of final reports with clear conclusions and recommendations.

    • Education

    • Master's Degree in Business Administration

      Damascus University

      Jan 2010 - Jan 2014 - 4 yr

    • Bachelor's Degree in Business Administration

      Arab Academy for Science, Technology and Maritime Transport (AAST)

    Skills

    • Microsoft Office
    • Salesforce
    • Google apps
    • IBM SPSS statistics
    • QPSMR for Market Research
    • Canva
    • Quick Learner
    • Problem-Solving
    • Team Collaboration
    • Time Management
    View More

    Languages

    • Arabic

      Fluent

    • German

      Advanced

    • English

      Beginner
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