Yahia Mohamed Fouda

IT Help DeskFull Time

• Job Details:- Provide support for all Information Technology products and services. Support may include answering questions, troubleshooting problems , instructing customers regarding software or hardware functionality - Determines the most effective manner to resolve client's technical issue. Engages in research and in depth troubleshooting to resolve technical issues. - Records required customer and problem information in the Call Ticket System. Updates tickets with appropriate entries of activities, and closes tickets with resolution entered upon completion of the job. - Resolves Level 1 Tickets. Escalate complex and/or high priority problems to the appropriate support groups for resolution. - Building and maintaining good service relation with customers. - Delivers, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals. - Diagnoses and resolves end-user network or local printer problems. - Provide support for IP Phone issue. - Add, remove, or update user account information and reset passwords in active directory.

Technical Support EngineerFull Time

• Job Details:- Providing technical support for all IT equipment (PCs, Laptops, Cisco IP Phones, Network devices). - Managing McAfee Web Gateway. - Configuration of Cisco Switches VTP and VLans. - Installing and configuring computer hardware operating systems and applications. - Monitoring and maintaining computer systems and networks; talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues. - Troubleshooting system and network problems and diagnosing and solving hardware or software faults. - Setting up new users' accounts and profiles and dealing with password issues. - Testing and evaluating new equipment, systems and applications. - Diagnose hardware and software problems and replace defective components. - Ensure that the network infrastructure is up and running. - Add, remove, or update user account information and reset passwords. - Assist with IT tasks related to office moves, build outs and relocations. Additional Projects: - Monitoring and support in the implementation of McAfee Web gateway. - Monitoring and support in the implementation of McAfee Web gateway.

VFE Internet CC representative Full Time

• Job Details:- providing technical solutions for internet services “ADSL, Mobile Internet “ - Operate as "remote hands" for other IT functions, such as Telecommunications and Hosting.