YE

Yahia Mohamed El sherif

Call Center Agent - AT&T

Nasr City, Cairo, Egypt

Work Experience

  • Call Center Agent - AT&TFull Time

    AT&T

    Jul 2024 - Sep 2024 -2 months

    Egypt , Cairo

    • Job Details:- Delivered frontline support for U.S. customers, resolving inquiries and escalating complex issues - Managed high call volumes efficiently while maintaining customer satisfaction and retention - Logged call data accurately into CRM tools, contributing to service optimization feedback

    • Education

    • Bachelor's Degree in Business Information Systems

      Arab Academy for Science, Technology and Maritime Transport (AAST)

      Jan 2022 - Jan 2026 - 4 yr

    • High School - IGCSE

      Edison International Academy

      Jan 2022 

    Activities

    • Marketing Team Member at Enactus

      Student Activity

      Oct 2022 - Jun 2023 -8 months

    Skills

    • Problem Solving
    • Offline Marketing
    • Data & Analysis Tools
    • ERP & Business Software
    • Java
    • JavaScript
    • PHP

    Languages

    • English

      Fluent

    • Arabic

      Advanced
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