Yahia Mohammed Hefnawy

Digital Media Specialist & Reporting AnalystFull Time

Business Operations InternInternship

• Job Details:Dedicated Business Operations Intern with a passion for optimizing transactional processes and fostering client-merchant interactions. Proficient in implementing and maintaining transactional systems, adeptly tracking and monitoring points to ensure seamless operations. Skilled in overseeing the redemption of points and vouchers, with a keen eye for detail. Proven ability in creating impactful campaigns and offers for clients and merchants. Successfully managed the creation of merchant accounts, branches, and user profiles, ensuring a streamlined environment for efficient transactions. Eager to contribute my operational skills and innovative mindset to a dynamic team. Open to new challenges and opportunities for professional growth.overseeing the entire lifecycle of FMCG campaigns and projects, from inception to execution. This includes managing client offers and campaigns, as well as maintaining a seamless onboarding process for clients and partners. Effective communication with internal teams is essential for successful campaign follow-ups. Additionally, active participation in both internal and external meetings is required, along with data validation and insertion tasks. Creation of various entities such as merchants, branches, SIMs, and users.

BankerInternship

• Job Details:As a Personal Banker Intern at the National Bank of Kuwait (NBK) during the summer. This internship was a transformative journey that deepened my understanding of the banking industry, honed my customer service skills, and provided me with invaluable insights into the financial world. At NBK, I had the privilege of working closely with experienced Personal Bankers who exemplified a customer-centric approach. I learned the importance of building strong client relationships, active listening, and tailoring financial solutions to meet each customer's unique needs.