Yahia Mamdouh Esmail

Operation DirectorFreelance / Project

• Job Details:1. Optimize Operations Responsible for ensuring we are using our resources in the most efficient way possible on the highest leverage activities. - Maintain Quarterly Cadence of Reflection & Iteration (Facilitate Offsites) - Process Improvement (Apply Principles of “Scaling Up” & “Traction”) - Set & Oversee Company KPIs / Rocks – - Set & Maintain an Organization Dashboard of Lead Measures - Team Line Management & Performance 2. Build Robust Plans for the future Responsible for planning and to ensure the organization can accommodate this growth based on our strategic goals and priorities. - Build & Maintain a Business Plan & Forecast interpreted from our Strategy -Forecast growth & organizational requirements based on the Business plan - Ensuring the hiring at the right times & have the right structure in place to match our growth 3. Business P&L Owner - Work with the finance team to monitor the P&L Monthly - Determine budgets for departments & initiatives based on strategic goals -Ensure we are spending responsibly and efficiently without throttling growth 4. Special Projects Responsible for managing business-critical non-medical projects that help move the company forward.

Operation ManagerFull Time

• Job Details:• Recruit, select, train, assign, schedule, coach, counsel and discipline employees • Communicate job expectations; planning, monitoring, appraising and reviewing job contributions • Plan and review compensation actions; enforcing policies and procedures • Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends • Forecast requirements; schedule expenditures; analyze variances; initiating corrective actions • Develop operations systems by determining product handling and requirements; develop, implement, enforce and evaluate policies and procedures; develop processes, equipment utilization, inventory management. • Analyze process workflow, employee and space requirements and equipment layout; implement changes • Maintain a safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations • Accomplish operations and organization mission by completing related results as needed • Manage staff levels, wages, hours, contract labor to revenues • Responsible for review/approval responsibility for all operations employees • Manage relationships with key operations vendors • Track vendor pricing, rebates and service levels • Review and approve all operational invoices and ensure they are submitted for payment • Serve as the primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and miss-trips on-site. In particular, this includes any issues on-site • Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints • Work closely with the CEO and management team to set and/or implement policies, procedures, and systems and to follow through with implementation. • Communicate all operating policies and/or issues at department meetings • Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA and other governmental regulations • Ensures employees growth & development, set priority, drive motivation & engagement for employees, ensuring that staff are smart and professional in their appearance at all times • Responsible for productivity and quality of the team - provide individual coaching feedback sessions, and have weekly one-on-ones with team members to improve performance and quality • Keeping abreast of emerging technology changes and innovation • Conducting annual performance reviews of staff

Training ManagerFreelance / Project

• Job Details:• Presenting the Induction and Orientation program. • Presenting direct marketing training. • Presenting the sales training. • Supervision on trainees’ relationships. • Create and update company regulations and procedures. • Create and update training materials.