Yahia Abdelwahid Hassan

Technical Support SpecialistFull Time

• Job Details:leading and managing a team of technical support specialists to provide outstanding support to clients and ensure smooth operations at (ACC) Project Madinaty sector 3, First. Sector is divided into two project number 110 Building B2 & B3 116 Building •Provide technical support to more than 50 clients, troubleshooting issues, and resolving problems in a timely and efficient manner. •Develop and implementing effective technical support strategies to ensure client satisfaction and loyalty. •Perform hardware and software maintenance for computers, generating, assembling, and caring for computer networks for 100 Sharp photocopiers and some models of Ricoh. •Formulate and uphold computer networks, assembling more than 40 Rake servers, and determining user permissions on the network

Technical Support ManagerFull Time

• Job Details:• Overseed the technical support team and ensuring that all tasks are completed efficiently and effectively. •Installed and configured software and equipment •Trained 20 technical support staff and other employees on new technologies or processes. •Communicated with more than 100 customers or clients to provide updates on technical issues or resolutions.

Instructor Cisco Local AcademyPart Time

• Job Details:•IT training for youth with the (TVET) project at Embaba City 2020 •Conduct TOT for young entrepreneurs sponsored by the Ministry of Youth and Sports in Abu Qir Alexandria in 2019 •Assist the project director in Madinaty 3. •Design and create computer networks for the draft Madinaty 3. •Work on the entangling in Marryat ISO in ACC. Alexandria construction company, one of the Talaat Mostafa Group