Yahia Mohamed Hossam Saad El-Deen Hanafy

Technical Support Team LeaderFull Time

• Job Details:Projects: 1-Family Card for Bread Distribution. Support 850,000 cards , 2290 POS, 6,250,000 transactions monthly 2-Family Card for Point Redemption. Support 850,000 cards , 1705 POS, 777,300 transactions monthly 3-Smart Payment. Support 185 pos, 8800 transactions with 500,000 EGP monthly Responsibilities: 1- Co-design and coordinate the daily operational tasks according to the agreed SLA. 2- Implementing, supporting, collecting, sorting, arranging and uploading the projects and its data. 3- Preparing system applications manuals and guides. 4- Troubleshooting system applications, smart cards' chip issues and connectivity issues. 5- Providing technical support and reports for related ministries. 6-Receive, follow up and handle complaints. 7- Provide Training to subordinates and other stake holders. 8- Modify and update database of end-users. 9- Address and escalate problems to the higher level. 10- Submit and evaluate team productivity and achievements.

Business Operations SupervisorFull Time

• Job Details:Support 2500 POS, 150,000 transactions with 4,500,000 EGP on a monthly basis. Responsibilities: 1-Managing the financial allocations for the governorate. 2-Review and confirm the database. 3-Review the legal documents of the contract and preserve the original documents in the branch archive. 4-Co-design with the team members the daily operational tasks for the service center operators according to the agreed SLA. 5-Follow up and handle Call Center complaints. 6-Provide Training to subordinates how to use the system. 7-Follow-up the daily operation with the end customers. 8-Escalate the problems to the central operations and Follow up the solution. 9-Prepare performance reports for subordinates.

Senior Technical Support EngineerFull Time

• Job Details:Projects: 1-Family Card for Bread Distribution. Support 850,000 cards , 2290 POS, 6,250,000 transactions monthly 2-Family Card for Point Redemption. Support 850,000 cards , 1705 POS, 777,300 transactions monthly 3-Smart Payment. Support 185 pos, 8800 transactions with 500,000 EGP monthly Responsibilities: 1- Co-design and coordinate the daily operational tasks according to the agreed SLA. 2- Implementing, supporting, collecting, sorting, arranging and uploading the projects and its data. 3- Preparing system applications manuals and guides. 4- Troubleshooting system applications, smart cards' chip issues and connectivity issues. 5- Providing technical support and reports for related ministries. 6-Receive, follow up and handle complaints. 7- Provide Training to subordinates and other stake holders. 8- Modify and update database of end-users. 9- Address and escalate problems to the higher level. 10- Submit and evaluate team productivity and achievements.