YOUSEF SHNOUDA

Customer Support RepresentativeFull Time

• Job Details:Manage large amounts of incoming phone calls, chats and Emails. Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines and policies Take the extra mile to engage customers

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