Basic Info

Yasser Ragaie

More than 15 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

ICT CONSULTANT at Sultan Zone Business Consulting Solutions Co.

Experience Details

ICT CONSULTANT

Strategy/Consulting

Manager

• Provide professional, timely and effective ICT solution design and implementation services to Shared Services including expert technical advice on complex matters relating to the desktop & server environment, and ICT infrastructure.
• Provide expert technical advice on the establishment and maintenance of a robust and scalable ICT architecture that will assist ICT strategies, products and enhancements within Shared Services and its clients.
• Exercise responsibility for the coordination of significant projects and programs of work associated with the effective development, delivery and maintenance of ICT services within Shared Services.
• Coordinate the identification and resolution of complex ICT troubleshooting activities to ensure appropriate technical support exists for the continuation of essential Shared Services in a timely, efficient and effective manner.
• Apply expert technical knowledge and expertise to contribute to the development of ICT policies, procedures and the formulation of a robust and scalable ICT Architecture for the shared services organization, in accordance with established policies and procedures, and legislative requirements.
• Contribute to the planning and achievement of Shared Services objectives, goals and priorities, through the application of extensive ICT knowledge, expertise and experience.


Company Details

Sultan Zone Business Consulting Solutions Co.

Cairo, Egypt

51-100 employees

Consulting Services

www.sultanzone.com

Aug 2016 to present (1 year)
Information System Manager at IT SERVICE

Experience Details

Information System Manager

Operations/Management

Manager

. Plan, organize, direct, control and evaluate the operations of information systems
• Develop and implement policies and procedures for electronic data processing and computer systems operations and development
• Meet with managers to discuss system requirements, specifications, costs and timelines
• Hire and manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems
• Control the computer systems budgets and expenditures
• Developing and maintaining an excellent understanding of the key customers/target audience to ensure that their needs are being met.
• Championing and leading each new product or service development, from innovation through to successful implementation across each business function,
to enable it to become a core part of the business.
• Representing the company externally e.g. at networking events, conferences and exhibitions to enhance and strengthen the company’s profile
and optimize all business development opportunities.
• Liaising with relevant internal departments to ensure that customer needs are met and those customer requirements are fully communicated throughout the business.
• Prepares and keeps current documentation on all managed systems, including disaster recovery plans
• Serves as a liaison between the organization and the governmental agencies, the regional operation companies, the regulated service providers, vendors and telecommunications organizations.
• Develops, prepares and recommends budget for purchasing, upgrading and maintaining multi- user computer systems, system personnel salary equity adjustment and/or merit raise and professional on the job training.


Company Details

IT SERVICE

Cairo, Egypt

11-50 employees

Information Technology Services

http://www.itservice.com.eg

Aug 2014 to Aug 2016 (2 years)
IT Infrastructure Manager at DHL Express

Experience Details

IT Infrastructure Manager

Installation/Maintenance/Repair, Operations/Management

Manager

To plan, organize, lead, and manage the staff and overall operations of the Information Technology (IT) Infrastructure either personally or through subordinate staff in the following functional areas:
Network infrastructure; server infrastructure; data communications, telecommunications system, and other related services.

Principal Accountability

Manages and sets priorities for the proper maintenance, design, development, and evaluation of infrastructure systems such as LAN, WAN, Internet, Intranet, data communication systems, and other related security systems.

•Reviews and conducts feasibility studies, evaluates, and plans for various infrastructure upgrade projects, oversees conversions, migrations, implementation strategies.
•Oversees the maintenance of new and existing equipment, determines hardware and software needs, and maintains appropriate inventory of equipment.
•Prepares RFP and evaluates bid proposals and specifications for infrastructure projects; prepares contracts, project plans, scope of work, status and summary reports and correspondence.
•To ensure that ongoing technical support and user training for business applications is provided
•To ensure that identified users receive appropriately sized and configured desktop equipment and that the service delivered to the desktop is in line with agreed services commitments.
•To ensure that the in-country wide area and associated local area networks in place are suitable for services being provided and are performing in line with agreed service commitments.
•To ensure that Service Level Agreement for all services provided by the IT department to the business are prepared and in place.
•To ensure that all IT service and equipment vendors, both within and external to the organization are managed appropriately and that service commitments are being met


Company Details

DHL Express (multinational)

Cairo, Egypt

101-500 employees

Logistics and Supply Chain

http://www.dhl.com

Sep 2006 to Aug 2014 (7 years 11 months)
E-Business & Information Security Manager at DHL Express

Experience Details

E-Business & Information Security Manager

Installation/Maintenance/Repair

Experienced (Non-Manager)

Purpose (Information Security)

•To ensure that the organization's information assets are protected in line with guidelines determined locally, regionally or globally, additionally, provide support to ensure the organization’s information assets, both regionally and globally, are not compromised and protected from any threats of virus infections, intruders, corruption or hacking.


Purpose (e-Business)

•To increase e-Business awareness and uptake throughout all functions and levels within the organization & to deliver prioritized e-Business solutions that are clearly and easily managed and that have quantifiable benefits.
•Manage the development and execution of the plan, for the deployment of e-Business tools to customers within the country in order to reach country targets in line with Regional strategy, eg, percentage of electronic transactions, and percentage of customers equipped with e-Business tools.
•Ensure the right tools are made available to the right customers and, where appropriate, accompany the Account Managers on customer visits to present and recommend optimal solutions for their requirements.
•Identify opportunities for further deployment and increased usage of e-Business tools within the customer base and take the necessary actions to fulfill these through appropriate Customer Service and Sales channel activity.
•Ensure the smooth functioning of all the ongoing processes needed to maintain effective use of e-Business tools, eg, Electronic Service Database updates, database maintenance, customer data quality, software upgrade distribution, customer re-training via the Customer Support Executives, etc.
•Identify common faults, enhancement requirements and new business needs for e-Business tools and ensure that these are raised to and progressed by e-Business Development. Where required, organize and participate in testing of solutions for these requirements.


Company Details

DHL Express (multinational)

Cairo, Egypt

101-500 employees

Logistics and Supply Chain

http://www.dhl.com

Sep 1999 to Sep 2006 (7 years)
Information Technology Dept. Supervisor at DHL Express

Experience Details

Information Technology Dept. Supervisor

Installation/Maintenance/Repair, Logistics/Supply Chain, Customer Service/Support

Experienced (Non-Manager)

•Provide first line end user support to all the IT operations within the country
•Administrating all aspects of data communication and networking, interact with end user at all levels to provide support, training and guidance as appropriate.
•Participating in the Y2K project as a PC Hardware & Software Upgrade Project Manager.
•Managing and supporting all the e-Business products within the Country & the Levant Area.
•Responsible for keeping the Network Information Asset Security Standard in place to manage our information resources and it’s confidential information.


Company Details

DHL Express (multinational)

Cairo, Egypt

101-500 employees

Logistics and Supply Chain

http://www.dhl.com

Nov 1998 to Sep 1999 (10 months)
Network System Administrator at DHL Express

Experience Details

Network System Administrator

Installation/Maintenance/Repair

Entry Level

•Providing all aspects of end user support in the I.T. area and responsible for the free flow of data from the site and to maintain and monitor the system.
•Responsible for having a full system and schedule backup of the main operational servers.
•Responsible for utilization of data entry purposes and when deemed appropriate
•Responsible for the initiation, follow through and conclusion of all dealing with third party organizations (maintenance, PTT, Cabling companies, vendors)
•Responsible for maintaining and updating the technical library, covering all aspects of technical data
•Responsible for all aspects of user accounts including passwords, log in/out discipline, addition and removal of new /old accounts.
•Responsible for assist visiting I.T staff during an installation / reconfiguration and make himself aware of any impacts to the business / department that may arise from visit.
•Responsible for carrying out system security as directed by Central I.T
•Responsible for setting up a log system activity for all machines on a daily basis.
•Responsible for amending and updating all procedures relating to the local I.T functions.
•Responsible for investigating, monitoring, and maintaining the UNIX system accounting feature As set up in the HP-UX on a daily basis.
•Responsible of monitoring and maintaining the levels of the INFORMIX database storage


Company Details

DHL Express (multinational)

Jeddah, Saudi Arabia

101-500 employees

Logistics and Supply Chain

http://www.dhl.com

Jun 1996 to Nov 1998 (2 years 5 months)
E-Commerce Customers Technical Support at DHL Express

Experience Details

E-Commerce Customers Technical Support

Education/Teaching, IT/Software Development, Installation/Maintenance/Repair

Entry Level

•Installing & Maintaining the Customer Automation equipment and ensuring all client users Software and Hardware is installed effectively.
•Ensuring all client user are fully trained in the use of the equipment installed to enable them to gain the most effective use of the automation system.
•Ensuring all customers are aware of all the upgrades and updates of the system.
•Continually monitoring of all equipment to ensure it meets the standards.
•Visiting clients on a regular basis to check all equipment and solve any problems / queries.
•Responsible for all aspects of system security, development, enhancements as directed by Central I.T


Company Details

DHL Express (multinational)

Jeddah, Saudi Arabia

101-500 employees

Logistics and Supply Chain

http://www.dhl.com

Apr 1993 to Jul 1996 (3 years 3 months)

Achievements


Expanding the company products & service from only one line of product, which was the Network & Telecom support to providing a full list of Information System portfolio, as follows:-

Data Center Infrastructure Planing
Fiber Optics Solutions
Network Solutions
Contact Center Infrastructure
Security Surveillance Solutions
Fire Fighting System
IT Service Consulting



Latest Achievement
***********************

August 2013 - August 2014

The successful migration for DHL head office, ground operations & air operations from three different locations to a new huge facility at the airport site ( 6000 sqm ), which consist of moving
more than 200 employees at the new location that been designed & prepared with the latest IT infrastructure technology including services, systems, communications, hardware and an enhanced
IT security system that coupe with the future needs of the company and at the same time considered to be the foundation of a new ERA to the Information System in Egypt


Education

Bachelor's Degree in Commerce

Education Details

Bachelor's Degree

Commerce

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
1985 - 1989
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Ibrahemya Secondary School

Egypt

1985

B / Very Good / 75 - 85%

N/A

Al Ibrahemya Secondary School
1985

Certifications

Certificate details

Diploma , C.O.M - Certified organizational management supervisory level

Jun 2007

95 out of 100

N/A

N/A

Innovation group (State of Florida University)

N/A

Certificate details

Diploma , Computer Science

Mar 1997

98 out of 100

N/A

N/A

IDS Information System Design - Dubai ( Microsoft Certified Center )

N/A

Certificate details

Security, Quality & Management Courses

Sep 1995

100 out of 100

N/A

N/A

DHL Training Center, Jeddah - KSA

N/A

Certificate details

Certified International Manager - CIM

Jan 2012

98 out of 100

N/A

N/A

Dutch Post - DHL

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicBusiness Continuity PlanningCertified International Manager - CIMChallangesCiscoCommerceCommitment To ExcelComputer HardwareConsulting ServicesCustomer ServiceCustomer-orientedDHL ExpressDHL ExpressData Centers DesignDecision MakingDelegationDiploma , C.O.M - Certified Organizational Management Supervisory LevelDiploma , Computer ScienceDisciplineE-Business & Information Security ManagerE-Business , Customer SupportE-Commerce Customers Technical SupportEmail Server Products, Telnet, SMTP, Symantec Server Products, E-mail Spam FilteringEnglishFrenchHard WorkerHelpdesk ManagementHitting The Extra MileICT CONSULTANTITIT Infrastructure ManagementIT Infrastructure ManagerIT Operations ManagementIT Service ManagementInformation SecurityInformation System AuditingInformation System ManagerInformation Technology (IT)Information Technology Dept. SupervisorInformation Technology ServicesInstallationLogisticsLogistics And Supply ChainMaintenanceManagementMicrosoft OfficeMy CountryMy FamilyMy TeamNegotiating SkillsNegotiationsNetwork AdministrationNetwork LAN / WAN Design, ArchitectNetwork System AdministratorOrganizerPeacePeople SupportPlanningPositivityPresenterProfessional Customer ServiceProject ManagementRepairRowingSecurity, Quality & Management CoursesSoftware DevelopmentStrategic Planning & Problem SolvingSupportTeam LeadershipTeam WorkTechnologyTrainingTraining & Presentation SkillsTransportationTravellingWalking The TalkWindows Server 2008

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Network LAN / WAN design, architect

Network LAN / WAN design, architect

: Expert

: Extreme - I love it!

:

More than 7 years

Data centers design

Data centers design

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Training

Training

: Expert

: Extreme - I love it!

:

More than 7 years

Computer Hardware

Computer Hardware

: Expert

: Extreme - I love it!

:

More than 7 years

Network Administration

Network Administration

: Expert

: Extreme - I love it!

:

More than 7 years

Helpdesk Management

Helpdesk Management

: Expert

: Extreme - I love it!

:

More than 7 years

Information Technology (IT)

Information Technology (IT)

: Expert

: Extreme - I love it!

:

More than 7 years

Information Security

Information Security

: Expert

: Extreme - I love it!

:

More than 7 years

Information System Auditing

Information System Auditing

: Expert

: Extreme - I love it!

:

More than 7 years

Business continuity planning

Business continuity planning

: Expert

: Extreme - I love it!

:

More than 7 years

Windows Server 2008

Windows Server 2008

: Advanced

: High

:

5-7 years

Cisco

Cisco

: Intermediate

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

IT Infrastructure Management

IT Infrastructure Management

: Expert

: Extreme - I love it!

:

More than 7 years

e-Business , Customer Support

e-Business , Customer Support

: Expert

: Extreme - I love it!

:

3-5 years

Management

Management

: Expert

: Extreme - I love it!

:

More than 7 years

Strategic Planning & Problem Solving

Strategic Planning & Problem Solving

: Expert

: Extreme - I love it!

:

More than 7 years

Training & Presentation Skills

Training & Presentation Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Project Management

Project Management

: Expert

: Extreme - I love it!

:

More than 7 years

IT Service Management

IT Service Management

: Expert

: Extreme - I love it!

:

More than 7 years

IT Operations management

IT Operations management

: Expert

: Extreme - I love it!

:

More than 7 years

Business continuity planning

Business continuity planning

: Expert

: Extreme - I love it!

:

More than 7 years

Team Leadership

Team Leadership

: Expert

: Extreme - I love it!

:

More than 7 years

Professional Customer Service

Professional Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Email Server Products, Telnet, SMTP, Symantec Server Products, E-mail Spam Filtering

Email Server Products, Telnet, SMTP, Symantec Server Products, E-mail Spam Filtering

: Expert

: Extreme - I love it!

:

More than 7 years

Negotiating Skills

Negotiating Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Hard worker, Presenter, Customer-oriented, Organizer

Online Presence

https://eg.linkedin.com/pub/yasser-ragaie/10/508/503https://www.facebook.com/yasser.ragaie

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