Yasmine Ali Abd El-Gawad
Senior Agent at Vodafone Egypt
Hadayek Alkobba, Cairo, EgyptWork Experience
Senior Agent Full Time
Vodafone Egypt
Jan 2014 - Present -11 yrs, 7 months
Egypt , Cairo
- Job Details:Transferred as a Vodafone Stuff at credit management area
Team Leader Full Time
Wasla outsourcing
Aug 2012 - Dec 2013 -1 yr, 4 months
Egypt , Cairo
- Job Details:Team leader: August 2012 till April 2013 Responsible for a team and his results Handling daily mails team requests Responsible for specific tasks Handling customers’ escalations Complaint Team: April 2013 till December 2013 Handling Customers complains Communicate with different departments to solve his problem and save Vodafone Image
Customer care agentFull Time
Vodafone Egypt
Mar 2011 - Aug 2012 -1 yr, 5 months
Egypt , Cairo
- Job Details:Handling customers problems and solve it as a call center agent
Tele SalesFull Time
Egyptian Medical International Center
Jun 2009 - Nov 2009 -5 months
Egypt , Cairo
- Job Details:• Tele Sales: At the Egyptian Medical International Center (EIMC) Selling Specific medicines “for cancer disease” for hospitals and pharmacies via phone
Education
License of Arts in Mass Communication
Ain Shams University (ASU)Jan 2005 - Jan 2009 - 4 yr
High School - Thanaweya Amma
El Salam Sec. SchoolJan 2005
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
Final Cut Pro 7
Russian Culture Center·2009Public Relations
Petrobel ·2007Journalist
El Masry El Youm Newspaper·2007English
MODLI·2005Public Relations Course
Ain Shams University·2005