Basic Info

Abdel Samie Abouelkassem

14 years

Dubai, United Arab Emirates

Bachelor's Degree

Experienced

Work Experience

Senior Infrastructure Systems Engineer and Operations at Ministry Of Labour (UAE)

Experience Details

Senior Infrastructure Systems Engineer and Operations

IT/Software Development

Experienced (Non-Manager)

Design, implement, troubleshoot, analyze and maintain the IT Operations of Infrastructure, Applications and Databases including network connectivity & utilization, server administration, virtualization, performance tuning, backup, restore and database administration. Identifies, researches, and resolves technical problems and maintain documentation of client networks and systems. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks, and provide support for escalated trouble tickets. Establish and maintain IT budget, plans, policies and procedures, Leading alot of infrastructure projects ( DataCenter Labeling , Daisater Recovery DC, EMC storage tech refresh, NetBackup Appliance, Kaspsesky AdminKit, Migrating physical servers to virtual UCS-VMWare, Migrate Oracle DB to ODA, Microsoft Exchange Upgrate, Active Directory Upgrate,Manage Engine Monitoring , LanDesk ,Laserfishe, ……etc.Create and maintain comprehensive documentation as it relates to server and network topology, equipment,configuration. Create project plans, design, and implement solutions. Level 2 and Level 3 Support for problems identified with systems and network and act as an escalation for Level 1 and Level 2 Managed Services support technicians. Create, request, and present technical specifications and requirements for purchasing of new servers and networking equipment via quote procedure. Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed. Standard system administration duties including server install, System/Application install and patch management, Windows problem determination and resolution, log analysis, etc. Configure, test, and maintain LAN equipment and services, including switches, routers, firewalls and VPN. Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc. using available network tools in a timely fashion..
Provide Infrastructure services in all areas needed: storage networking, Operating System, network security, directory services, server virtualization using system backup and restore, system and network monitoring, application installation and configuration. Assist with monthly reports, and recommendations for Managed Services Clients. Interface with third party vendors as liaison between client and vendor and utilize superior customer service skills. Stay current with system information, changes, and updates. Administer and troubleshoot File and Server Storage Systems ( EMC ExtremeI/O, VNX 5600 , Recover Point , SAN Switchs ,..) , Microsoft, Linux and Unix Systems, SQL DBA, Oracle DBA, Cisco Technolgy, Symantic Netbackup, EMC , Exadata/ODA ……….etc


Company Details

Ministry Of Labour (UAE)

Dubai, United Arab Emirates

More than 1000 employees

Government

www.mol.gov.ae

Dec 2014 to present (3 years 1 month)
Senior Infrastructure and Operation Manager at GlobeMed Egypt

Experience Details

Senior Infrastructure and Operation Manager

IT/Software Development

Experienced (Non-Manager)

Plans, directs and manages daily operations of Infrastructure, User Security and Service Desk. Establish and maintain IT budget, plans, policies and procedures. Establish and maintain GlobeMed Egypt secuirity policies and procedures. Monitoring and Troubleshoot Cisco ASA Firewall 5515, MPLS Lines. Configuring and Troubleshooting Interconnecting between Cisco Network Routers, Core / Edges Switches VLAN, Access List, WLAN, and VPN. Managing Cisco Call Center IT operation and configuration Cisco Call Manager, Contact Center, Quality Management, Billing and IP Phones. Implement, support, monitoring and maintenance of infrastructure and services including but not limited to servers (physical & virtual), E-mail, file/print, virtual environment, Storage hardware, Backup/Restore, load balancing and their associated operating systems / software and ensuring availability of infrastructure services.Supervise business operations of Magnetic Card Printing, Bare code Printing, Emails filtering, IT Customers support, …Etc.


Company Details

GlobeMed Egypt (multinational)

Cairo, Egypt

501-1000 employees

Insurance

www.globemedegypt.com

Apr 2014 to Jan 2015 (9 months)
Senior Infrastructure Engineer and Operations at CIB Group

Experience Details

Senior Infrastructure Engineer and Operations

IT/Software Development

Experienced (Non-Manager)

Manages Outsource & Insource IT Projects business, operational and technical needs. Plans, directs and manages daily operations of Infrastructure, User Security and Service Desk. Establish and maintain IT budget, plans, policies and procedures. Ensure teams prepare and maintain documentation in their respective areas of responsibility. Managing Mitel Call Center IT operations and configuration. Design, implementation, support, monitoring and maintenance of infrastructure and services including but not limited to servers (physical & virtual), E-mail, file/print, virtual environment, Storage hardware, Backup/Restore, load balancing and their associated operating systems / software and ensuring availability of infrastructure services. Supervise and troubleshooting of company infrastructure Including Virtuallization platforms, Microsoft services, Antivirus Solutions, Databases,Falcon websites, ERP solutions. Supervise databases and applications installation, monitoring, configuring, securing, tuning, backup, recovery and trouble shooting of Oracle 11g - Dataguard, Microsoft SQL server. Supporting back office HR and Financial systems ( ERP systems / Heat Systems ).


Company Details

CIB Group (multinational)

Cairo, Egypt

More than 1000 employees

Banking

www.cibeg.com

Dec 2012 to Apr 2014 (1 year 4 months)
Systems Engineer and DBA Team Leader at Grand Capital Group

Experience Details

Systems Engineer and DBA Team Leader

Accounting/Finance

Experienced (Non-Manager)

Managing IT technical team activities and performance including planning, analyze reports and recommendations for improvement of the company IT infrastructure to achieve business objectives.
Configuring and Troubleshooting Interconnecting between Cisco Network Routers & Switches VLAN, Access List, WLAN, and VPN with using CLI and SDM Interface. □ Supervise servers side installation,administration and troubleshooting of
1- VMware Sphere 5.1 with live migration hosting more than 20 services
2- Microsoft services such as ( HyperV, ActiveDirectory, WSUS, DHCP, DNS , SCCM 2007, SCOM 2007, TMG, ISA2006, Exchange 2010, SharePoint 2010, Clustering.etc )
3- Symantic backup exec As backup solution, Kaspersky antivirus admin kit as antivirus solution, HP SAN storage and Redhat Linux services.
4- Oracle10g database dataguard under both redhat linux fail over cluster and microsoft windows server. Microsoft mirroring SQL 2008 database, Postgres and My SQL DBs.Application server based on Oracle10g, Java applications and Web server(IIS6, Apatche) for Grand Capital Group websites.
Supervise databases installation, monitoring, configuring, securing, tuning, backup, recovery and trouble shooting of Oracle 9i/10g/11g ( RAC , Dataguard ), Microsoft SQL 2000/2005/2008 server ,PostgresSQL .
Supporting back office brokerage and financial systems (Tradenet and BIMSI )


Company Details

Grand Capital Group (multinational)

Giza, Egypt

501-1000 employees

Banking

N/A

Aug 2008 to Jan 2013 (4 years 5 months)
Senior Systems Engineer at Alex Construction Talat Mostafa Group

Experience Details

Senior Systems Engineer

IT/Software Development

Experienced (Non-Manager)

Implementing and configure Microsoft Active Directory, WSUS ,DHCP ,DNS
Implementing and configure Microsoft ISA2006 and using GFI for monitoring
Implementing, administer and monitor centralized active directory 2003
Managing domain accounts and policies up on company policy request.
Configuring Interconnecting between network Routers & Switches and monitoring MPLS,Internet Lines, Routers and Switches
Install, configuring, securing, tuning, backup, recovery and troubleshooting of Oracle10g database, Microsoft SQL 2008 database
Exporting and Importing Daily Dumps and Backup (Full and Incremental) using RMAN for Oracle databases


Company Details

Alex Construction Talat Mostafa Group (multinational)

Cairo, Egypt

More than 1000 employees

Construction - Industrial Facilities and Infrastructure

N/A

Jan 2007 to Aug 2008 (1 year 7 months)
Infrastructure Systems Engineer at Ministry Of Defence

Experience Details

Infrastructure Systems Engineer

IT/Software Development

Entry Level

Troubleshoot, run and maintain hardware and IT devices ( servers, worksations, networks )
Server installation, administration and troubleshooting of company infrastructure
1- Citrix server virtual technology hosting all managments services
2- Microsoft ActiveDirectory, ISA 2004, DNS, DHCP
3- Antivirus Solutions ( Kaspersky, Symantec )
4- Databases Oracle10g, Microsoft SQL 2000 database.


Company Details

Ministry Of Defence

Cairo, Egypt

N/A

Military

N/A

Sep 2003 to Jan 2007 (3 years 4 months)

Achievements


Communication Engineering Certificate

Education

Technical Diploma in CCVP

Education Details

Technical Diploma

CCVP

National Telecommunications Institute, Egypt

A / Excellent / 85 -100%

N/A

N/A

National Telecommunications Institute
2008 - 2008
Technical Diploma in CCNA

Education Details

Technical Diploma

CCNA

National Telecommunications Institute, Egypt

A / Excellent / 85 -100%

N/A

N/A

National Telecommunications Institute
2007 - 2007
Bsc in Communication Engineering

Education Details

Bsc

Communication Engineering

Menoufiya University, Egypt

C / Good / 65 - 75%

N/A

N/A

Menoufiya University
1998 - 2003
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Thanwya

Egypt

1998

A / Excellent / 85 -100%

N/A

Thanwya
1998

Certifications

Certificate details

MCTIP Enterprise Admin

Jan 2008

N/A

N/A

N/A

Microsoft

N/A

MCTIP Messeging
Jan 2008

Certificate details

MCTIP Messeging

Jan 2008

N/A

N/A

N/A

Microsoft

N/A

MCTIP DBA
Jan 2008

Certificate details

MCTIP DBA

Jan 2008

N/A

N/A

N/A

Microsoft

N/A

OCP
Jan 2008

Certificate details

OCP

Jan 2008

N/A

N/A

N/A

Oracle

N/A

MCSE 2003
Apr 2006

Certificate details

MCSE 2003

Apr 2006

N/A

N/A

N/A

Microsoft

N/A

OCA
Jan 2008

Certificate details

OCA

Jan 2008

N/A

N/A

N/A

Oracle

N/A

Certificate details

Oracle SQL Expert

Jan 2008

N/A

N/A

N/A

Oracle

N/A

CCNA
Jan 2008

Certificate details

CCNA

Jan 2008

N/A

N/A

N/A

Cisco

N/A

Training and Courses

Training/Course Details

Oracle DBA

Jan 2008

Global Knowlege

N/A

CCNA at NTI
May 2007

Training/Course Details

CCNA

May 2007

NTI

N/A

Training/Course Details

MCSE 2003

Mar 2007

ORASCOM

N/A

Training/Course Details

Oracle SQL Expert

Jan 2008

Global Knowlege

N/A

Training/Course Details

Microsoft SQL Server

Mar 2007

ORASCOM

N/A

Training/Course Details

ITIL Foundation

Mar 2008

NTI ( National Telecommunications Institude)

N/A

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveAlex Construction Talat Mostafa GroupArabicBankingCCNACCVPCIB GroupCisco Devices And ServersCommunication EngineeringConstruction - Industrial Facilities And InfrastructureCreativeCustomer-orientedEMC StorageEnglishFOOTBALLFinanceFlexibleGlobeMed EgyptGovernmentGrand Capital GroupITITIL FoundationInfrastructure Systems EngineerInsuranceLINUX ADMINMCSE 2003MCTIP DBAMCTIP Enterprise AdminMCTIP MessegingMICROSOFT ISA/TMGMICROSOFT SERVICESMicrosoft Active DirectoryMicrosoft ExchangeMicrosoft SQL ServerMicrosoft Systems EngineerMilitaryNETWORK ENGINEERINGOCAOCPORACLE DBAOracle SQL ExpertPlannerProblem SolverSearchingSenior Infrastructure And Operation ManagerSenior Infrastructure Engineer And OperationsSenior Infrastructure Systems Engineer And OperationsSenior Systems EngineerSoftware DevelopmentSystem CenterSystems Engineer And DBA Team Leader

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Microsoft Active Directory

Microsoft Active Directory

: Expert

: Extreme - I love it!

:

More than 7 years

MICROSOFT ISA/TMG

MICROSOFT ISA/TMG

: Expert

: Extreme - I love it!

:

More than 7 years

System Center

System Center

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Exchange

Microsoft Exchange

: Advanced

: Extreme - I love it!

:

More than 7 years

ORACLE DBA

ORACLE DBA

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft SQL Server

Microsoft SQL Server

: Advanced

: Extreme - I love it!

:

More than 7 years

CCVP

CCVP

: Intermediate

: High

:

1-3 years

Fields of Expertise

IT

IT

: Expert

: Extreme - I love it!

:

More than 7 years

ORACLE DBA

ORACLE DBA

: Expert

: Extreme - I love it!

:

More than 7 years

MICROSOFT SERVICES

MICROSOFT SERVICES

: Expert

: Extreme - I love it!

:

More than 7 years

NETWORK ENGINEERING

NETWORK ENGINEERING

: Expert

: Extreme - I love it!

:

More than 7 years

LINUX ADMIN

LINUX ADMIN

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Systems Engineer

Microsoft Systems Engineer

: Expert

: Extreme - I love it!

:

More than 7 years

EMC Storage

EMC Storage

: Expert

: Extreme - I love it!

:

More than 7 years

Cisco Devices and Servers

Cisco Devices and Servers

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Planner, Customer-oriented, Creative, Problem Solver, Flexible / Adaptive

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