Wissam Fouad Murtada

Operation DirectorFull Time

• Job Details:§ maintain the restaurant’s revenue, profitability, and quality goals. § ensure efficient restaurant operation, maintain high production, productivity, quality, and customer-service standards. § Coordinate daily Front of the House and Back of the House operations § Recruit, and take on HR and FC activities - § Regularly review product quality and research new vendors § Appraise staff performance and provide feedback to improve productivity. § Estimate future needs for goods, kitchen utensils and cleaning products. § Ensure compliance with sanitation and safety regulations. § Manage restaurant’s good image and suggest ways to improve. § Control operational costs and identify measures to cut waste. § Create detailed reports on weekly, monthly, and annual revenues and expenses. § Promote the brand through word-of-mouth and restaurant events. § Recommend ways to reach a broader audience (e.g., discounts and social media ads) § Train new and current employees on proper customer service practices § Implement policies and protocols that will maintain future restaurant operations

Cluster FO Operation ManagerFreelance / Project

• Job Details:e-opening of 3200 Rooms FF&E § Snagging and post hand over lists, orders OS&E, Linen § Prepare SOP’s, Implement rules and Policies from SC and the Accor § Managed operations of 1800 rooms Average 90% Occupancy § Achieved 96% Excellent Customer satisfaction feedback. § Conducted Decommissioning – (1800 rooms), FF&E, OS&E, § Electronics and Employees (293) according to contract end date

Operation ManagerFull Time

• Job Details:§ Manage with overall operations for 8 Spa’s and 3 Fitness areas, § Successful management of labor, KPI’s and Evaluations § Lease with suppliers & Landlords, Locate new Leads. § Participated in the annual budgeting process, Analyzed monthly P&L VS Budget § Check the work process in each branch. § Maintain MOH standards in all branches. § Quality and Quantity insurance § Manages & supports the efforts by planning, training and providing resources. § Increased Rev Par Index 40% for the year, resulting in an increase of NOP 6% from previous year