Wessam Abdelrahman Khalil

Audit Assistant Manager [Compliance, Ethics, Anti Bribery, Quality, HSSE & Environment]Full Time

• Job Details:Using the KPI management system with our seven CSFs (Critical Success Factors) Assisting the Internal Audit Manager for all below issues: Compliance, Ethics & Anti Bribery: •To consist of compliance risk assessment process to develop annual audit plan activities, and audit program. •Providing compliance expertise and guidance in response to inquiries and requests from compliance colleagues and other business partners. •Handling GAC Egypt Surveillance and risk assessment initiatives, including monitoring of GAC Egypt risk indicators, and tracking and reporting Internal Audit: •Prepare the annual Internal Audit Plan and ensure all internal audits are conducted in line with the approved internal audit plan, May I act as Internal lead auditor and provide guidance and assistance to all other internal auditors within the company. •Conducting Internal Audits in all company branches regarding to the annual Audit Plan plus drop extra audits if necessary. •Performing the assurance fieldwork in a professional manner and in accordance with the approved audit program QMS Reports & Statistics: •Prepare various reports and statistics related to QMS as required by the company management and submit them in a timely manner. Also ensure top management is regularly updated on the performance of the QMS, including need for improvement. Corrective Preventative Action Request (CPAR): •Assisting the internal audit manager for overseeing the CPAR process and ensuring all CPAR’s are treated with full and prompt attention and follow-up to ensure each CPAR is thorough investigated and preventive/corrective actions are in place. QA is also responsible to pro-actively generate, investigate CPAR’s OHSAS & Environment: •Start up from the scratch to getting OHSAS 18001-20074 & Environment 14001-2004 Certificate HSSE: •Playing the role of HSSE Representative. Handling all documents and reports including but not all HSSE Incident/Near Miss Reports, HSSE Initiatives and others. Procedural Review & Amendments: •Handling & assisting in conducting regular review procedures to ensure process reflect customer-focus and user friendliness, relevancy and are simple and easy to understand. Once the amendments are identified and agreed by the users/HOD, promptly arrange for circulation of amended procedures to all concerned employees. ISO Certification: •Assisting in the implementation steps of obtaining certification to current and future ISO standards & for the other sisters companies as well External Audit and QMS Certification: •Proactively liaise with the certification body – DNV to ensure external auditors are carried out as per schedule and certifications are issued/renewed on time as well as & for the other sisters companies. Supplier List & Evaluation: •Checking the existing suppliers and provide valuable inputs on the selection of new suppliers for the company. Also responsible for maintaining the approved suppliers list. Customer Satisfaction [Master Feedback]: •In charge of handling all Master and Customer Feedback forms for all activities (Port Calls, SCT, and Logistics). This may include monthly and annual reporting.

Senior Export Customer Services / Key Account ManagerFull Time

• Job Details:•Handling Export process & aware about shipping documents such as customs invoices, packing lists, shipping mark/label, Certificate of Origin etc •Providing Clients with spontaneous status updates of their shipments •Sending any required details to the clients such as shipping details/ presentations & sailing Schedules •Managing a portfolio of our key account, the agency’s largest account, for major high-profile client & top business leader. •Conducting outdoor sales calls to attract new clients and cross-sell our good services •To existing clients •Providing ongoing high quality customer service aimed at achieving targets. •Making sales leads with daily & weekly marketing reports. •Gathering data related to logistics arrangements and reports (Shipping and transportation costs, etc.). . •Winning major new business through usual phone calls inquires •Take ownership of customer complaint resolution •Contacting lost accounts and attempting to regain their business. •Follow-up and close business, based on outstanding leads •Offers integrated shipping, logistics & marine services world wide. •on a daily basis checks the customer’s limit status as specified in the contract via the Daily Report •Assist management in setting strategic directions •Prepare forecasts and set targets to submit monthly. •Investigate the market status every quarter of the year (competition, new entries, joint ventures… etc). •Profile each and every customer met to understand their needs •After sales following up & all customer service issues & documentation work. •Receiving any complaints from customers and trying to explain any inconvenience happened. •Receiving booking from the shippers & check any missing details. •Value added services arrangements (Inland haulage, Custom Clearance, Insurance …etc.) •In case of OVER-DUE shipments, follow-up with the shippers involved to get an updated Position to inform the line management, cooperating with operation liner dept

Sales Indoor & Customer Service in Export Dept:Full Time

• Job Details:Sales Indoor & Customer Service in Export Dept: • Negotiate with clients until filling a specific rate & sending all the required data ( Rate, Validity, Sailing Schedule , Payment Terms “FOB or CIF” & any request info) to the clients • Receiving the S/D (shipping declaration) from the shipper/Agent & send it to the principals in the POL ( Port of Loading ) • Issuing the shipping order to the shippers. • Handle the clients with all their requirements ,receive their complains & solving their problem • Assures that the appropriate original documents get to clearing agents to facilitate the clearing process so shipments can be released. • Dealing with potential new customers every day. • Winning major new business through usual sales techniques • Coordinator for reefer trucking, setting the required temperature & the time with exact location • Expedites orders, & follows up inbound & outbound shipments • Proactive response to Service Issues • Present full service (7/24) for clients Customer Support Rep: • Working in documentation department as customer support rep. • Preparing and releasing the D/O (Delivery Order) for the consignees after checking the documents & collecting the OCF, THC & Inland Haulage and/Or detention if any. • Handling arrival notification to notify the clients about their shipment. • Follow-up with delinquents’ clients for released & delayed containers. • Tracking inbound & outbound shipments, when and where it’ll arrive. • Any other tasks needed form the management