Wessam Mandour

Uber

• Content Program SpecialistFull Time

  Nov 2017 - Jun 2020 -2 yrs, 7 months

  Egypt , Cairo

  • Job Details:● Joined the launch of the EMEA CommOps content network as a member of the launch team ● Successfully onboarded new team members Managed and executed various content operations projects, including translation and localization, standard operating procedures, product and ● country launches, policy and process updates, and Lean Six Sigma process and quality improvements for rides, eats and compliance related projects across EMEA ● Utilized SQL to extract, clean and organize data for analysis and reporting Analyzed and processed data using spreadsheets for data-driven decision making and reporting ● Communicated project status and data reports to stakeholders through visualization tools ● Created internal saved replies and process documentation, as well as external support content on the internal knowledge base and online help center for varioussupport modalities ● Collaborated closely with EMEA product, customer experience, engineering, marketing, quality, site management and growth teams ● Communicated regularly with EMEA stakeholders regarding new and status updates ● Identify process gaps, determined solutions and implemented updates to drive efficiency improvements
• Community Operations SpecialistFull Time

  Jun 2016 - Nov 2017 -1 yr, 5 months

  Egypt , Cairo

  • Job Details:● Joined as member of launch team for Cairo Center of Excellence, supporting Sub-Saharan Africa markets ● Supported partners with inquiries, problem-solving, and escalation of issues ● Led proof of concept for driver payments in SSA, in partnership with EMEA Partner Payments, Trade & Compliance, and SSA Central Ops ● Led process improvement projects to enhance driver experience