Wessam Abdo Youssef

Telecom Egypt (Sprint Egypt)

• BUSINESS DEVELOPMENT SPECIALIST Full Time

  Oct 2010 - Dec 2014 -4 yrs, 2 months

  Egypt , Cairo

  • Job Details:Possessing the financial acumen and commercial flair needed to understand diverse market and identify potential opportunities and new clients. Ensuring that projects are financially viable. Ability to react quickly to emergency situation or new customer requirements. Identifying the specific needs of customers, then creating bespoke solutions for them. Duties: Develop and maintain relationship with potential clients to ensure satisfaction throughout the sales process. Ensures maximum focus on company products and services and deliver value based solutions. Meet or exceed assigned revenue quota. Maximize market share within specified territory. Reply to RFQ, RFI and RFP. Perform offering and closing process. Collect feedback from potential customers. Generate regularly pipelines and other reports that might be needed. Prepare presentations for potential clients. Organize sales meetings to introduce new services to sales reps and other colleagues. Generate new business opportunities from potential clients as per the company strategic focus. Maintain and expand newly acquired accounts for a period of 12 rolling months from the go live date. Invoicing accuracy within the 12 rolling month of any newly acquired account, as well as resolving any related disputes with the client. Maintaining and refreshing sales data through Salesforce.com Attend meetings conferences and trade fairs if required. Writing accurate reports through the detailed analysis of data. Sharing knowledge and expertise in a highly professional manner. Quickly collate and priorities data from different sources.
• QUALITY ASSURANCE SPECIALIST Full Time

  Dec 2006 - Oct 2010 -3 yrs, 10 months

  Egypt , Cairo

  • Job Details:Ensures accuracy of information and quality of delivery by monitoring telephone calls, and to recommending improvements. Duties: Determines quality standards by studying inbound and outbound calls and customer service presentations, conducting test calls to service representatives on new products. Verifies agent’s results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call. Provides feedback to the agent’ by monitoring calls, monitoring feedback for external vendor programs; conducting monthly help sessions. Evaluates agent’s approaches by rating effectiveness of service representatives, providing quality ratings, identifying training needs, developing training programs, conducting training. Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models implementing changes. Maintains professional and technical knowledge by attending educational workshops, Contributes to team effort by accomplishing related results as needed.