Wessam AbdelSalam Saad

Receivers Accounts Section Head - Operations/Logistics General CargoFull Time

• Job Details:GAC GROUP is multi-national shipping company trades in many sectors of Logistics, shipping and marine Services. GAC Egypt core business is Suez Canal Transit, Port-Calls (TRAMP), Logistics, Oil & Gas and Chartering. Position Brief: (Logistics Management, Chartering, Commercial Shipping, Documentation Including, Trucking & Customs Clearance, Customers Service and Oil & Gas) • Established services standards and productivity goals for section Sales/Retail, prioritizing tasks to reach deadlines. • Built relationships with service vendors, resulting in continued yearly contracts. • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements. • Recommended process improvements to streamline services workflows. • Formed and sustained strategic relationships with clients. • Forecasted customer demand to set prices or credit terms for services. • Managed Cargo Delivery operations section to maintain timely, effective production. • Communicated with other section managers to determine best ways to meet quotas and quality goals. • Prepared staff work schedules and assigned team members to specific duties. • Managed multiple small and large-scale projects in cross-functional environment. • Maintained high standards of internal and external customer service. • Conducted research on logistics operations and performed literature reviews, interviews and site visits. • Negotiated freight in alignment with specifications and needs and monitored compliance with budgets. • Worked collaboratively with customers and staff at various levels. • Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels. • Drafted shipment reports to inform management and clients. • Performed needs analysis to determine performance gaps and developed appropriate tactics to resolve issues. • Updated customers and interdepartmental employees on critical shipments upon request.