WM

Wissam Yehia Mostafa

Section Head Customer Service Engineer at Alforat

Smouha, Alexandria, Egypt

Work Experience

  • Section Head Customer Service EngineerFull Time

    Alforat

    May 2019 - Present -6 yrs, 1 month

    Egypt , Alexandria

    • Job Details:Responsible for customers architectural modifications in Jewar project. Starting from customer inquiries to final customer acceptance. Responsible for interior design projects to completion. Create shop drawings for all interior projects (electrical drawings, plumbing drawings and floor drawings) as per customer demand. Preparing detailed workings and construction documents. Regular follow up on implementation progress
  • senior customer service engineerFull Time

    Solik Group

    Jan 2015 - May 2019 -4 yrs, 4 months

    Egypt , Alexandria

    • Job Details:Develop long term relationships with new and existing clients through managing and interpreting their requirements. Agree with clients on products or services that best satisfies their needs in terms of quality , price and delivery. Provided shop drawings of the clients’ requirements. Co-ordinate with the site engineering to facilitate execution. Solving installation and administrative problems in a timely manner according to Project schedule Calculate the clients quotation and administrate client Accounts till collecting their final payments. Participate with sales team in determining key clients and outlining the company’ strategic plans.
  • Customer Service AssistantFull Time

    Mena For Contracting & Trading

    Jul 2014 - Jan 2015 -6 months

    Egypt , Alexandria

    • Job Details:Preparing drawing, sketches, proposals and presentations for clients. Producing working drawings including buildings systems drawings. Assaying apartments regarding the electricity, plumbing, painting & interior work) Recommend on selection of colors, finishing , materials , floor and wall interior and exterior lighting, art furniture, art works and accessories..
  • Technical office & site architectureFull Time

    DMS

    Sep 2006 - Mar 2009 -2 yrs, 6 months

    • Job Details:Technical office architecture: Making needed internal design modification in customers apartments.Making as built drawings for finished apartments. site architecture: Applying design drawing on site from Architecture point of view (finishing &interior design).
  • Education

    • Bachelor's Degree in architecture

      Faculty of Engineering, Alexandria University

      Jan 1997 - Jan 2002 - 5 yr

    • High School - Thanaweya Amma

      Mostafa El Nagar English school

      Jan 1998 

    Skills

    • AutoCAD Architecture
    • Microsoft Excel
    • Communication
    • Customer Service Management
    • Shop Drawings

    Languages

    • English

      Advanced
    • French

      Intermediate
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