Wessam Magdi Mohamed

Equity Trader & Etrade RepresentativeFull Time

• Job Details:● Tracking of market developments as well as preparation of forecasts. ● Adding new users to the company and reactivate the dormant users. ● Handing and solving any problem with the users on spot with no errors (0%errors) or delay. ● Helping the clients to have online trading by the website and the application. ● Marketing for IPOS and giving the users a detailed view about the company current position with its growth plan. ● Give the technical & fundamental report to the clients with the daily recommendations. ● Make financial plans for the clients that need to be short-term, medium-term & long-term investors. ● Handling day by day with the client their portfolio and if there any problem in their online accounts. ● Coordination of securities processing and settlement operations. ● Ambiguity analysis for projects documents (Requirements, SW specifications, and UI specifications with various sequentially versions. ● Test Mobile and Web Applications (Various Configurations) Functions and behavior according to different SW versions. ● User Acceptance Testing for all E-transactions.

International Account AdvisorPart Time

• Job Details:-Act as a front-line interface with customers of Vodafone UK Customers. -Role involves responding to customers over the phone and resolving their inquiries. -The main purpose is to facilitate and provide a Vodafone global customer service standard Own and manage the client relationship: resolving calls efficiently and effectively. -Ensure service level agreements are met and maintained. -Work as part of a team to ensure offering world-class Customer Service at all times. -Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.

Summer InternshipInternship