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IT Service Desk EngineerFull Time

• Job Details:Manage IT Service Desk support: Mail offices, Retail and All OPCO support – Main Buildings-Problem management and answer End users calls to implement and to ensure the highest availability for all the desktop services.

Service Desk EngineerFull Time

• Job Details:Manage IT Service Desk support: Mail offices, Retail and All OPCO support – Main Buildings-Problem management and answer End users calls to implement and to ensure the highest availability for all the desktop services. Duties: • Ensuring Service Level Targets / Service Level Objectives within the SLA is met. • Measuring and Service Level Reporting for IT Services. • Own and manage the relationship with all users by resolving calls effectively and efficiently • Ensure service level agreements are met and maintained. • Liaise with the second line of support to resolve reported incidents & enquiries. • Provide users with accurate and timely information • Build the capabilities, develop and update the services catalogue, • Plan & Execute department strategy in alignment with the local & VF-Group guidelines. • Responsible for planning, design, testing, certifying, implement and support all desktop domain services for Vodafone LM Market in alignment with Vodafone Group Desktop Technologies • Manage IT systems consisting of Mac/Windows hybrid environments across multiple departments with 7000+ employees.

Sr Assoc Help DeskFull Time

• Job Details:Responsible for supporting the company's clients at all levels as part of a helpdesk team. Ensuring that all hardware and software is configured and installed correctly. Delivery of world-class customer support and service: In the maintenance and repair of desktops, laptops, and mobile devices. Supported Agent and Clients in Troubleshooting Work from Home Solutions During COVID-19 Maintains, analyses, troubleshoots, and repairs desktop and laptop computer Systems