Wessam Ibrahim

Assist on floor & QualityFull Time

• Job Details:- Introducing newcomers to company policies, processes, and tools. - Assisting with login credentials, software setup, and system navigation - Helping new agents understand scripts, workflows, and best practices. - Providing guidance on handling customer queries, complaints, and escalations. - Shadowing new hires and offering real-time corrections or suggestions. - Acting as the first point of contact for any doubts or challenges new hires face. - Helping with tricky customer interactions before escalating to supervisors. - Ensuring new agents follow quality standards and company guidelines. - Observing new employees’ interactions and providing constructive feedback. - Identifying common struggles and suggesting improvements or additional training. - Encouraging confidence and professionalism in handling customers. -Helping new employees feel comfortable and reducing anxiety during their initial days. - Promoting a positive work environment to boost engagement and retention.

Human Resources RecruiterFreelance / Project

• Job Details:- Prepare recruitment material and post Job's to appropriate Job boards - Sourcing and recruite candidates through Social Media - Screen candidates resumes and conduct interviews - setting interview appointments for candidates and collaborate to have successful client interview - Following Up with the candidates after starting training until they became hired

Senior Travel ConsultantFull Time