profile-img

Wessam El Maghraby

Customer Experience Specialist at zVendo

Nasr City, Cairo, Egypt

Work Experience

  • Senior Customer Experience Digital Transformations|SaaS SolutionsFull Time

    zVendo.com

    Jan 2025 - Present -5 months

    Egypt , Cairo

    • Acting Product Manager AssociateFull Time

      zVendo.com

      Mar 2024 - Present -1 yr, 3 months

      Egypt

      • Job Details:I have three years of experience in customer experience, with the last year specifically in the tech industry. During this time, I’ve gained valuable insights into stakeholder management and handling. In addition to my technical support role, I’ve recently taken on the responsibility of setting priorities for bugs and requirements. This experience has further fueled my interest in product management. I am enthusiastic about transitioning fully into a product management role at the entry level. I’m eager to contribute my skills and learn more in this field.
    • Customer Experience SpecialistFull Time

      zVendo

      Jul 2023 - Present -1 yr, 11 months

      • Job Details:Experienced Customer Experience with a strong background in the tech industry. Over the past 3 years, I’ve honed my skills in stakeholder management, priority setting, and collaborating with cross-functional teams. Recently completed the “Introduction to Product Management” course, fueling my passion for product development. Now eager to leverage my expertise and enthusiasm as an Associate Product Manager.
    • Customer Support RepresentativeFull Time

      Ikea

      Dec 2021 - Jun 2023 -1 yr, 6 months

      • Education

        • Bachelor's Degree in Humanity studies

          Al-Azhar University

          Jan 2020 

        Skills

        Languages

        • English

          Advanced

        Training & Certifications

        • Introduction to Product Management

          Careerha, Powered by USaid and DAI·2024
        Share this Profile