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Wessam Mahrous Hamed

Manager, Customer Center, Retail Sales at Orange Egypt

Maadi, Cairo, Egypt

Work Experience

  • Manager, Customer Center, Retail SalesFull Time

    Orange Egypt

    Jan 2013 - Present -12 yrs, 5 months

    Egypt , Cairo

    • Job Details:- Monitor level of service developed in the customer canter. - Propose tools to maintain. &enhance company image. - Supervise, develop, support & assess subordinates to provide high level of service. - Build team spirit & staff loyalty. - Increase customer satisfaction &loyalty. - Validate equipment's orders, control stock levels &revise cash flow.

  • Lead, Customer CenterFull Time

    Orange Egypt

    May 2007 - Dec 2012 -5 yrs, 7 months

    Egypt , Cairo

    • Sr. Specialist, retail customer centerFull Time

      Orange Egypt

      May 2005 - Dec 2006 -1 yr, 7 months

      Egypt , Cairo

      • Sr. Specialist,customer serviceFull Time

        Orange Egypt

        May 2003 - May 2005 -2 yrs

        Egypt , Cairo

          • Education

          • Commerce, English Section in Accounting

            Cairo University (CU)

            Jan 1996 - Jan 2000 - 4 yr

          Achievements

          Egyptian champion at swimming year 1996.

          Skills

          • Retail
          • Team management
          • Microsoft Office
          • Time Management
          • Critical decision maker
          • Result oriented
          • Customer Satisfaction
          • Sales
          • Internet

          Languages

          • Arabic

            Fluent

          • English

            Advanced

          Training & Certifications

          • Data scientist scholarship

            Bertelsmann·2018

          • Performane management &appraisal

            Orange EG·2017

          • Anger management

            Mindgym·2015

          • Team dynamics

            Orange Campus - Poland·2013
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