profile-img

Wessam Mohamed Emam Elshafey

Customer Experience Supervisor at Trainera

New Cairo, Cairo, Egypt

Work Experience

  • Talent Acquisition ManagerFull Time

    HNI

    Feb 2022 - Present -3 yrs, 4 months

    Egypt , Cairo

    • Customer Experience SupervisorFull Time

      Trainera

      Jan 2019 - Present -6 yrs, 5 months

      Egypt , Cairo

      • HR Operation SpecialistFull Time

        Green Equipment

        Feb 2017 - Dec 2018 -1 yr, 10 months

        Egypt , Cairo

        • Job Details:HR Operation Specialist ,Responsibilities: • Maintain employee personnel files and information. • Handle the payroll process with the Recruiter Company. • Serve as primary contact for assigned departments in assisting employees with inquiries related to human resource issues. • Ensure and maintain employees' data base continually updated. • Apply daily attendance transactions on HR system, and prepare monthly report with payroll variables. • Follow up & ensure the vacations plan are implemented on time, and prepare report with variance. • Manage leave check form and guide the employee with requirements. • Manage all hiring process of newly hired employees and ensure hiring documents compatible with company policy. • Prepare annual vacations sheets and save it in employees’ files. • Manage probation period process. • Manage End of service process and send the documents to Insurance office. • Receive employee's inquiries and proposals, investigate complain and develop actions plans to follow up till resolving cases.
      • Senior Operations CoordinatorFull Time

        SHIFT Training & Consultancy

        Feb 2015 - Feb 2017 -2 yrs

        Egypt , Cairo

        • Job Details:• Responsible for the Training plan (Corporate deals & Public Calendar). • Responsible for the training logistics (Instructor, outlines, Material, translate the material if needed, attendance, Certifications, Evaluations, Catering, Room or Hotel reservation). • Responsible for dealing with the IMC & business partnership (RITI). • Responsible for the sales meeting and prepare weekly reports for the sales volume. • Follow-up the action plan. • Responsible of prepare the proposals, (technical & financial offer). • Maintain & update the filing system according to the department established system by classifying, organizing & filling documents reports to facilitate getting any subject when need. • Provide effective receivable, distribution, filling of the incoming & outgoing documents • Coordinate between different departments (Sales, Marketing & Financial departments) to speed the flow of work. • Collecting & preparing the power point presentation for the general meeting, monthly and annual meeting with data analysis. • Arrangement of flight booking, hotel reservation, visa application & all other travel-related requirements. Coordinate travel schedules and accommodation of the customers, suppliers or business associates. Organize travel schedules of employees in line with company policies and requirements. • Responsible for the creating & updating the company profile and groups (facebook fan page, LinkedIn company profile) and updating the company hot news on the website • Reconcile monthly operating budgets and share updated financial reports with the senior management team • Manage the administrative staff and train new hires on office policies and procedures • Schedule meetings for senior management team and book conference rooms as needed • Prepare agendas for monthly staff meetings and work with our Administrative Assistant to schedule • Handle company conference and event logistics, including booking rooms, choosing clients, inviting guests and booking travel arrangements if necessary
      • Education

        • B.SC. of Commerce, in Accounting Department

          Ain Shams University (ASU)

          Jan 2002 - Jan 2006 - 4 yr

        • High School - Thanaweya Amma

          youssef elsbaay

          Jan 2002 

        Achievements

        Applying SLA helping the general manager to apply new system implementing 60 Training days per month transition from offline work to online work as well as virtualization

        Skills

        • Microsoft Word
        • Accountant
        • Microsoft Outlook
        • Microsoft Windows
        • Microsoft Excel
        • Training and Consultation
        • HR Generalist

        Languages

        • Arabic

          Fluent
        • English

          Advanced

        Training & Certifications

        • SHRM Essential of HR Management

          American Chamber ·2016
        •  Executive Secretary

          American Chamber·2010
        •  Professional Business Writing Skills

          Masar Training Services·2010
        •  YPDA professional accounting diploma

          YAT·2006
        Share this Profile