Wessam Elhagrassy
Business Development Manager at Aqarmap.com
Maadi, Cairo, EgyptWork Experience
Performance ManagerFull Time
Vodafone UK
Jan 2018 - Dec 2021 -3 yrs, 11 months
Egypt , Cairo
- Job Details:-Responsible for managing the team's performance and Adherance. -Created development plans for the team members to measure their learning curve. -Created a system of clear goals to help the team acheive the requested targets. -Conducted coaching sessions to align each team member on the right track with their future goal. -Managed the Queue's delivery, maintained it's service level and commitment towards our UK clients.
Technical TrainerFull Time
Vodafone UK
Jun 2017 - Dec 2018 -1 yr, 6 months
Egypt , Cairo
- Job Details:Worked as L&D "Learning and Development" trainer in Vodafone UK since March 2020, was responsible for conducting sessions, creating training materials, evaluating trainees and supervising their work after the training during their nesting period.
Webchat advisor, CS and technical support.Full Time
Vodafone UK
Feb 2017 - Apr 2018 -1 yr, 2 months
Egypt , Cairo
- Job Details:Delivering an exceptional customer service experience to UK customers along with the required technical support through webchat.
Education
Bachelor's Degree in Physics
Cairo University (CU)Jan 2012 - Jan 2016 - 4 yr
Bachelor's Degree in Astronomy
Cairo University (CU)Jan 2012 - Jan 2016 - 4 yr
Skills
- Team Leadership
- Teaching and mentoring
- Scientific Research
- Business Development
- Customer Service
- Quality Management
- Presentation skills
- Typing
- Reporting
- Programming using IRAF
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Languages
English
FluentArabic
FluentTurkish
Beginner