Wesam Mohamed Colbert

ECC Solutions

• Compliance ManagerFull Time

  Oct 2012 - Dec 2017 -5 yrs, 2 months

  Egypt , Giza

  • Job Details:● Conduct periodic internal reviews or audits to ensure that compliance procedures are followed. ● Undertake and direct the internal investigation of compliance issues. ● Assess product, compliance, or operational risks and develop risk management strategies. ● Conduct environmental audits to ensure adherence to environmental standards. ● Identify compliance issues that require follow-up or investigation. ● Disseminate written policies and procedures related to compliance activities. ● File appropriate compliance reports with regulatory agencies. ● Evaluate testing procedures to meet the specifications of environmental monitoring programs. ● Verify that software technology is in place to adequately provide oversight and monitoring in all required areas. ● Monitor compliance systems to ensure their effectiveness. ● Report violations of compliance or regulatory standards to duly authorized enforcement agencies as appropriate or required. ● Oversee internal reporting systems such as corporate compliance hotlines and inform employees about these systems. ● Keep informed regarding pending industry changes, trends, and best practices and assess the potential impact of these changes on organizational processes. ● Verify that all firm and regulatory policies and procedures have been documented, implemented, and communicated. ● Direct the development or implementation of compliance-related policies and procedures throughout an organization. ● Review or modify policies or operating guidelines to comply with changes to environmental standards or regulations. ● Experience tracking and reporting errors in an ITIL environment.
• Customer Support Team LeaderFull Time

  Oct 2007 - Present -17 yrs, 8 months

  Egypt , Giza

  • Job Details:● Managing a team of 30 customer support engineers, covering around-the-clock, seven days a week to ensure the quality of service. ● Leading and managing 9-14 direct and 150-250 indirect reports & incidents. ● Experiences with Data Center Design & specifications as well as delivering Data Center Fit-outs, upgrades from ‘Shell and Core’ status. ● Participated in internal & customer-facing conference calls, demonstrations, and presentations in conjunction with partner resources. ● Strong critical knowledge for Data Centers and IT supplies (Generators, UPS [Static and rotary], CRAC units, Chillers, BMS, and Fire Protection /Detection). ● Familiar with Resilience of Data Centers, IT Equipment Rooms and energy efficiency techniques for Data Center & IT supplies Room. ● Diving into data to identify the root of a problem and solving it (no matter how large or small the scale). ● Knowledge of ITIL/ISM functional domains and how they apply to developing converged Shared Services environments. ● Experience tracking and reporting errors in an ITIL environment. ● Manages the purchasing of most software, hardware and other IT supplies at the regional level. ● Managing Reports & Troubleshoots daily customer requests with IBM Tivoli service management. ● Managing H/W change management Reports & IT / Non IT assets management with IBM Tivoli asset management (MAXIMO). ● Reduced staff turnover by 35% in 2008, bench marking a record-setting improvement in staff retention due to the success of employee-development and morale-building programs.