WH

Wesam Hasan

Customer service assistant at Ikea

Abbassia, Cairo, Egypt

Work Experience

  • Customer service assistantFull Time

    Ikea

    Nov 2021 - Present -3 yrs, 7 months

    Egypt , Cairo

    • Job Details:I have been working at IKEA for one year till now, I'm responsible for handling mails & chatbots and also to finalize our daily surveys at the company, recently I have a very important task which is rating our call center agents via one minute survey with the customers via phone which is a challenge for me.

  • عضو مجلس كلية الدراسات الإنسانية بجامعة الأزهرPart Time

    جامعة الأزهر

    Sep 2018 - Dec 2020 -2 yrs, 3 months

      • Education

      • Bachelor's Degree in The faculty of humanity stadies

        El-Azhar University

        Jan 2020 

      Activities

      • Volunteer at بنك الطعام المصري

        Volunteering

        Mar 2019 - Present -6 yrs, 3 months

      • Organizer at المجلس القومي للمرأة

        Volunteering

        Oct 2018 - Present -6 yrs, 8 months

      • Teamleader at Baheya foundation

        Volunteering

        Aug 2017 - Present -7 yrs, 10 months

      • Public Relations Member & Hr coordinator at AYB

        Volunteering

        Oct 2019 - Nov 2020 -1 yr, 1 month

      Skills

      • Customer Service
      • Data Handling
      • Multitasking
      • Microsoft Excel
      • Communication
      • Leadership
      • Logistics Management
      • Presentations
      • Commitment
      • Computer Skills
      View More

      Languages

      • English

        Intermediate
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