WB
Welshman Bonzo
POS Technical Support Officer at NMB Bank
Harare, ZimbabweWork Experience
NMB Bank
Jun 2021 - Present -4 yrs
Zimbabwe
- Job Details:Loading of software for teller POS, pin issue POS, and merchant POS machines. Configuring devices in POS systems –pay263 and tap card. Zip it smart configuration & merchant code configuration. POS deployments. Repair and reconfiguration of faulty devices for walk-in customers and out of town. Merchant visits and calls to monitor selected merchants’ POS machines. Return/collection of POS for repair to/from merchants. Register monitoring POS retrievals form. POS systems monitoring iPOS, tap card, teller POS. POS product testing. Generate and compile call reports. Raises and tracks POS technical issues with vendors and ICT.
El Classico Cafe
Mar 2020 - Apr 2021 -1 yr, 1 month
Zimbabwe
- Job Details:Installing and configuring network hardware software. Evaluating network performance and finding ways of improvement. Regular data backups to protect data. Designing and installing well-functioning computer networks, connections and cabling. Troubleshooting and resolving issues with the network.
Information Technology Technician (Internship)
City of Harare
Jan 2019 - Feb 2020 -1 yr, 1 month
Zimbabwe
- Job Details:Installing and configuring hardware and software components to ensure usability. Troubleshooting hardware and software issues. Ensuring electrical safety standards are met. Repairing or replacing damaged hardware. Upgrading the entire system to enable compatible software on all computers. Installing and upgrading anti-virus software to ensure security at the user level. Performing tests and evaluations on new software and hardware. Establishing the needs of users and monitoring user access and security. Monitoring performance and managing parameters in order to provide fast responses to front-end users. Mapping out the conceptual design for a planned database considering both back-end organization of data and front-end accessibility for end-users. Refining the logical design so that it can be translated into a specific data model and further refining the physical design to meet system storage requirements.
Education
Bachelor's Degree in Information Systems
Nile University (NU)Jan 2017 - Jan 2020 - 3 yr
Master's Degree in Information Systems
Great Zimbabwe University