WB

Welshman Bonzo

POS Technical Support Officer at NMB Bank

Harare, Zimbabwe

Work Experience

  • POS Technical Support Officer

    NMB Bank

    Jun 2021 - Present -4 yrs

    Zimbabwe

    • Job Details:Loading of software for teller POS, pin issue POS, and merchant POS machines. Configuring devices in POS systems –pay263 and tap card. Zip it smart configuration & merchant code configuration. POS deployments. Repair and reconfiguration of faulty devices for walk-in customers and out of town. Merchant visits and calls to monitor selected merchants’ POS machines. Return/collection of POS for repair to/from merchants. Register monitoring POS retrievals form. POS systems monitoring iPOS, tap card, teller POS. POS product testing. Generate and compile call reports. Raises and tracks POS technical issues with vendors and ICT.
  • Network Technician

    El Classico Cafe

    Mar 2020 - Apr 2021 -1 yr, 1 month

    Zimbabwe

    • Job Details:Installing and configuring network hardware software. Evaluating network performance and finding ways of improvement. Regular data backups to protect data. Designing and installing well-functioning computer networks, connections and cabling. Troubleshooting and resolving issues with the network.
  • Information Technology Technician (Internship)

    City of Harare

    Jan 2019 - Feb 2020 -1 yr, 1 month

    Zimbabwe

    • Job Details:Installing and configuring hardware and software components to ensure usability. Troubleshooting hardware and software issues. Ensuring electrical safety standards are met. Repairing or replacing damaged hardware. Upgrading the entire system to enable compatible software on all computers. Installing and upgrading anti-virus software to ensure security at the user level. Performing tests and evaluations on new software and hardware. Establishing the needs of users and monitoring user access and security. Monitoring performance and managing parameters in order to provide fast responses to front-end users. Mapping out the conceptual design for a planned database considering both back-end organization of data and front-end accessibility for end-users. Refining the logical design so that it can be translated into a specific data model and further refining the physical design to meet system storage requirements.
  • Education

    • Bachelor's Degree in Information Systems

      Nile University (NU)

      Jan 2017 - Jan 2020 - 3 yr

    • Master's Degree in Information Systems

      Great Zimbabwe University

    Skills

    • Clean Class 2 driver's license
    • SQL programming
    • Web Development (PHP, JavaScript, HTML)
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