Wardchane Raouf

Act as Operation Supervisor at Amazon FranceFull Time

• Job Details:• Managing workflow. • Training new hires. • Creating and managing team schedules. • Reporting to HR and senior management. • Evaluating performance and providing feedback. • Identifying and applying career advancement opportunities. • Helping to resolve employee issues and disputes.

Customer Service Representative Payment Specialist at Amazon FranceFull Time

• Job Details:• Maintained a positive, empathetic and professional attitude toward customers at all times. • Responded promptly to customer inquiries. • Communicated with customers through various channels. • Acknowledged and resolving customer complaints. • Knower our products inside and out so that you can answer questions. • Processed orders, forms, applications and requests. • Keeping records of customer instructions, transactions, comments and complaints. • Communicated and coordinating with colleagues as necessary. • Provided feedback on the efficiency of the customer service process. • Managed a team of junior customer service representative. • Ensured customer satisfaction and provide professional customer support.

Customer Service Representative at Western UnionFull Time

• Job Details:• Processed cash and credit payments rapidly and accurately. • Processed money wiring transactions to both Domestics & International destination (Sending, receiving, bill payment, etc.). • Responded to all customer inquiries thoroughly and professionally.