Wan Shahrin Wan Ahmad

Director (Operations)Part Time

• Job Details:• Revenue Management: Analyzing market trends, competitor pricing, and historical data is central to optimizing room rates and occupancy levels. By accurately forecasting demand and adjusting pricing strategies dynamically. • Guest Experience Enhancement: Attention to detail is paramount in crafting memorable stays that exceed guest expectations. Utilizing guest feedback and current hospitality trends to innovate and elevate service standards fosters loyalty and positive word-of-mouth, setting the hotel apart in a competitive industry. • Operational Efficiency Optimization: Streamlining hotel processes to achieve maximum efficiency involves analyzing and refining everything from staff schedules to operational costs. • Staff Leadership and Development: Leading a diverse team to deliver exceptional guest experiences while maintaining operational efficiency requires effective coordination and motivational strategies. Identifying and nurturing individual talents, along with promoting a collaborative culture, meets the dynamic demands of the hospitality industry. • Crisis Management: Handling unexpected events with calm and decisiveness is critical to safeguarding guests and staff while minimizing operational disruptions. Developing comprehensive emergency procedures, coordinating with local authorities, and maintaining clear communication with all stakeholders are essential for managing crises and swiftly restoring normalcy.

Owner Representative / General ManagerFreelance / Project

• Job Details: Owner Relations and Reporting: Regularly meet with property owners to update on business performance, achievements, and concerns, providing accurate and timely reports as scheduled.  Financial Management: Prepare, approve, and update the annual business plan, analyze monthly financial performance, and ensure correct IT system configuration for accurate reporting.  Asset Management: Implement and monitor preventative maintenance, analyze refurbishment ROI, obtain approval, manage FF&E and reserves, and conduct annual fixed asset inventory.  Product and Service Enhancement: Maintain a visible management presence, ensure all guest facilities and equipment are functional, and implement staff empowerment for prompt service recovery handling.  Employee Experience and Development: Implement proactive succession planning, talent spotting, maintain facilities and equipment to SOP, recruit based on company criteria, and conduct market research.

Resort ManagerPart Time

• Job Details:Streamlined delivery of service product, as conceptualized by owners, board of directors, and hotel management company, with utmost efficiency and efficacy. Harnessed resort's resources to amplify operations, profitability, and cash flows. • Cultivated and mentored exclusive team of service professionals for enhanced operational performance. • Stewarded property and business with unwavering dedication, representing owners and hotel management company. • Ensured exceptional customer experiences in line with the designed purpose of the property and service assembly. • Manage budgets and analyse financial information. • Manage recruitment and training of staff • Organise and oversee building maintenance • Oversee security of the property, staff and guests • Deal with customer comments and issues • Ensure licensing laws and other regulations are followed strictly.