walid Mohamed Safwat

OPERATIONS MANAGER Full Time

• Job Details:(a) Handling all the financial and non financial activities of the organization making sure that the business strategies are achieved and the operation is running efficiently. (b) Improve the operational systems, processes and policies in support of organizations mission , support better management reporting, information flow and management, business process and organizational planning. (c) Manage and increase the effectiveness and efficiency of Support Services (HR, IT , Marketing and Finance), through improvements to each function as well as coordination and communication between support and business functions.

CUSTOMER RELATIONS & QUALITY ASSURANCE SUPERVISOR -VODAFONE ( JUNE-2011 TILL PRESENT)Full Time

• Job Details:Key Achievements: (a) Led the initiative and implementation of the Skill and Will model which increased business efficiency under a constructive and a consistent way of performance management that is matching COPC standards ( Customer Operations Performance Center ). (b) Played a key role as member out of four members ( Strategy Board ) in setting the Key Performance Indicators for the year 2012-2013 in a way that exceeds commercial targets agreed with Client. (c) Leading the operation consistently during the past calendar year with an outstanding performance among which recognized as Best Performing supervisor twice in the past 6 months. (d) Recognized for the excellence in performance and achievements by a nomination to a discounted exclusive MBA program (e) Saved the client ( VF-AU ) 1.5 m$ by creating the process of adjustments validation done in the Customer Care. (f) Led the initiative and the negotiations with Operations and Client for launching the Sales Queue in Egypt site instead of the cheaper Indian site, Sales queue in Egypt exceeded sales targets by 30% and achieved consistent success.

BUSINESS SOLUTIONS SPECIALISTFull Time

• Job Details:Key Achievements: (a) Decreased the attrition of Egypt site ( UK Account ) by 3% by leading the initiative and implementation of Advisor & Middle management Development Program. (b) Spear headed efforts with the operations for COPC accreditation ( Customer Operations Performance Center ) which will attract many business opportunities and considered a strong bargaining item. (c) Saved the client ( VF-AU ) 1.5 m$ by creating the process of adjustments validation done in the Customer Care. (d) Led the initiative and the negotiations with Operations and Client for launching the Sales Queue in Egypt site instead of the cheaper Indian site, Sales queue in Egypt exceeded sales targets by 30% and achieved consistent success