Basic Info

Walid Hassan

9 years

Hurghada, Egypt

Bachelor's Degree

Experienced

Work Experience

Operation Manager at International Russian Company for Touristic

Experience Details

Operation Manager

Operations/Management, Hospitality/Hotels/Food Services

Manager

The Company has 3 different concepts:
1. Paradise Spa
2. Sudaya Spa
3. Planet beach contempo Spa

Operated Hotels:

-Caribbean World Soma Bay,
-Grand Makadi,
-Grand Makadi Palace,
-Grand Family Star Makadi,
-Grand Spa Makadi,
-Coral Sea Beach Safaga,
-Sunrise Grand select Arabian Beach,
-Grand Sharm Plaza


Know the company aims, mission statement and concept.

UPGRADE THE COMPANY WITH DIFFERENT KIND OF SPA PRODUCT WHICH LEAD TO INCREASE THE INCOME AND DID INCREASE THE QUALITY OF SERVICES.

Improve the operation system and plans as it the company mission.

Managing and leading a team of Spa managers and Super Visors to lunch the plans which the operation needs. Play a significant role in long-term planning, including a great leading to drive the work to excellence.

Improve the team work by on and off job trainings. Aware of staff budget against the quick turn over.

Ensure that every manager did understand what his part inside the organization chart. Provide the Human Resources with a data base of every staff he have in his operation. Arranging the vacation plans to every staff exist inside the operation.

Reporting the GM with a daily report with what happened inside the operation.

Report the Human resources and the Business development department with the potential Managers and Supervisor.

Ensure that the transportation is ready for the Outside guest by having the time-table for them. Receive the updated Time table for the outside Guest inside the Spa.

Knowing and monitoring the general store of the company.

Lead the spa team to improve the quality of the services to reach the company target.

Provide the sales department with all the update inside the spa to open more opportunities to the sales to increase the daily income.


Company Details

International Russian Company for Touristic (multinational)

HURGADA, Egypt

501-1000 employees

Health, Wellness and Fitness

www.ircworld.com

Apr 2012 to Jan 2014 (1 year 9 months)
Health club Business Manager at Palm Royale Soma bay Hotel

Experience Details

Health club Business Manager

Operations/Management

Manager

•Reservation sheets, sales planer.
•Profit &loss training.
•Train the trainer program
•Responsible for upgrade income,
•Achieved through 7%, 15%, 20% and 29 % we reach the income as 100.000, 90.000, 150.000, 285,000LE;
•Train the Trainer Management training program by the Ministry of Tourism.
•Marketing is every one job by the Ministry of Tourism.


Company Details

Palm Royale Soma bay Hotel

Safaga, Egypt

501-1000 employees

Hospitality/Hotels

www.PalmRoyaleResort.com

Sep 2011 to Apr 2012 (7 months)
Sales and Marketing Manager at Red Sea Soft

Experience Details

Sales and Marketing Manager

Customer Service/Support, Sales/Retail, IT/Software Development

Manager

• Accomplishes business development activities by researching and developing marketing opportunities and plans; implementing sales plans; managing staff.
• Accomplishes marketing and sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Meets marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Determines annual and gross-profit plans by forecasting and developing annual sales quotas for regions; projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand.
• Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.
• Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
• Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development.
• Accomplishes marketing and organization mission by completing related results as needed.
Skills/Qualifications: Financial Planning and Strategy, People Management, Sales Planning, Competitive Analysis, Understanding the Customer, Product Development, Client Relationships, Creative Services


Company Details

Red Sea Soft

Hurghada, Egypt

101-500 employees

Internet/E-commerce, Telecommunications

www.redseasoft.com

Dec 2007 to Apr 2011 (3 years 4 months)

Education

Bachelor's Degree in Commerce

Education Details

Bachelor's Degree

Commerce

Ain Shams University, Egypt

Not specified

Inventory Management | Risk Ma

N/A

Ain Shams University
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Abd Al Azziz El Sayed

Egypt

2001

A / Excellent / 85 -100%

N/A

Abd Al Azziz El Sayed
2001

Training and Courses

Training/Course Details

Train the Trainer

Feb 2012

Ministry of Tourism

-Identify and determine the need for training: what, who, and how. -Write effective learning objectives. -Apply adult learning concepts, develop supportive climates and customize off-the-shelf materials. -Use training activities and alternatives to lecture, strategies for different learning needs, and effective questioning techniques. -Prepare properly for a training session and prepare participants to foster learning. -Manage and encourage participants of all backgrounds and learning styles; understand who is learning and how to address challenging participants. -Present and facilitate a training program, including use of audio visuals and handouts. -Evaluate using various methods and at different levels.

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Last update 2 days ago.

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Profile Skills and Keywords

ArabicBusiness DevelopmentCommerceCustomer ServiceE-commerceEnglishFood ServicesGermanHealth Club Business ManagerHealth, Wellness And FitnessHospitalityHotelsITInternational Russian Company For TouristicInternetManagementMicrosoft ExcelMicrosoft OfficeMystery ShopperNew Business Ideas And It's PlansOperation ManagerRetailRussianSalesSales And Marketing ManagerSoftware DevelopmentSpa ConsaltingSportSupportTelecommunicationsTrain The TrainerYoga

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Intermediate

: Intermediate

: Advanced

: Intermediate

Russian

Russian

: Beginner

: Beginner

: Intermediate

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

More than 7 years

Fields of Expertise

New business Ideas and It's Plans

New business Ideas and It's Plans

: Expert

: Extreme - I love it!

:

5-7 years

Spa Consalting

Spa Consalting

: Advanced

: Extreme - I love it!

:

5-7 years

Yoga

Yoga

: Advanced

: Extreme - I love it!

:

1-3 years

Mystery Shopper

Mystery Shopper

: Intermediate

: Medium

:

Less than 1 year

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